To our Customers, Colleagues, and Communities:
At Wightman, safety comes first in every thing we do. As we live our value of safety, we wanted to share with you our current plans and practices related to COVID-19.
While we continue to monitor the situation closely, and will take direction from our public health officials and the government, out of an abundance of caution for our employees and their families, we have several initiatives underway here at Wightman.
- Our retail locations are closed to the public for the foreseeable future, however our Customer Care team remains available Mon-Fri 8:00AM-7:00PM and Sat 10:00AM-4:00PM by calling 1-888-477-2177 and our Technical Support team remains available 24/7/365 by calling 1-877-327-4440.
- Our cleaning staff have been asked to pay extra attention to all “touch points” within our buildings. We are evaluating our existing cleaning products to determine whether there are more effective cleaners and disinfectants available.
- Travel to conferences and external training has been suspended until at least April 30, 2020.
- With the exception of our field technicians, we have transitioned our employees to work from home and our offices are closed.
- Effective March 20, 2020, Wightman Contracting is adjusting their workload to only perform work supporting outage restoration. All proactive maintenance and cable replacement has been suspended for at least the next two weeks (to be re-evaluated at that time).
- Effective March 20, 2020, we will no longer be taking service orders for any new service installations requiring a home or business visit whether existing customer or new customer.
- Our staff who go to customer locations or have customer points of contact as part of their role are provided with PPE and have been reminded that if for any reason they feel their health or safety would be compromised, staff have the ability and support to leave the appointment and remove themselves from the situation.
- If returning from vacation abroad, regardless if they or any member of their family display signs of illness upon return, our staff will be asked to inform their manager, stay home, and self-isolate for 14 days.
As this is a fluid situation and circumstances can change quickly, we will continue to monitor and make adjustments as necessary and recommended by our public health officials and government. Should they arise, we will post on our website any further changes to how we do business. We are passionate about providing the best possible experience in every interaction, and that includes during times of uncertainty.
We understand that keeping in touch with your family, friends, and staying on top of current events during this time is especially important. Here are some of the ways we are helping you stay connected. These initiatives are applied automatically and do not require you to take any action:
- All Wightman internet customers enjoy unlimited internet service. There is no cap to your internet service, so you can surf, stream, and stay connected all day, every day.
- All Wightman TV customers have access to some of our most popular channels:
- CP24, CTV News Channel, CBC News Network, Cartoon Network, CMT, Global, OWN, and YTV.
- Family CHRGD, Family, and Family Jr. network on free preview until April 17, 2020.
- Adult Swim, ABC Spark, BBC Canada, BBC Earth, Cooking Channel, Crime + Investigation, DejaView, Disney Channel, Disney Junior, Disney XD, DIY Network, DTOUR, Food Network, Global News, HGTV, History, H2 History, Lifetime, MovieTime, National Geographic, Nickelodeon, Showcase, Slice, Smithsonian, Teletoon, Télétoon, Treehouse, W Network, and Wild Pursuit Network on free preview until April 30, 2020.
- Super Channel Fuse, Heart & Home, Vault, GiNX on free preview until April 30, 2020.
- Salt + Light on free preview until May 1, 2020.
- FX on free preview until May 11, 2020.
- Hollywood Suite 2000s, 80s, 70s are on free preview until May 31, 2020.
- You can check out all of our free previews here.
We would also encourage you to sign up for a Wightman SmartHub account, which lets customers easily manage and make changes to all of their Wightman services and pay their Wightman bills online through Wightman SmartHub.
If you have any questions, our Customer Care team remains available Mon-Fri 8:00AM-7:00PM and Sat 10:00AM-4:00PM by calling 1-888-477-2177 and our Technical Support team remains available 24/7/365 by calling 1-877-327-4440.
Q. Can I still visit your office?
A. For the foreseeable future, our offices are closed. See the statement above for more information.
Q. Can Wightman technicians still come to my home or business?
A. We have made some changes to service bookings for the next couple of weeks. See the statement above for more information.
Q. What if I need to exchange or return equipment?
A. If customers need to exchange equipment, our Technical Support team will set an appointment and we will drop equipment off to your home, but we will not come in to do the install. We will ask you to install the equipment and call our technical support team if needed. Customers returning equipment should bring their returns back to one of our Wightman locations during business hours in a bag with their name and address, and put them in the bin provided.
Cyber Safety: Best Practices Working from Home
Many companies have started to have their staff working from home where possible. This is now creating a better chance for cyber criminals to gain access to information than ever before. On top of that they are taking advantage of people’s fear.
This is a quick list of extra steps you can take to make working from home safer.
1. Connect to a secured network
- A wired connection is best.
- A wireless connection to a password protected SSID.
- Do NOT use public WiFi.
2. Connect to a VPN
- Creates a secure connection which data is passed through.
- DO NOT forward extra ports to your work PC or set it as a DMZ device on the router.
- Even on a VPN your PC is still only part of your home network.
3. Be careful of at home setup pictures
- No confidential information showing on your screen(s).
- No confidential information showing on papers or anything else at the workspace.
4. Be suspicious of COVID-19 emails
- Emails have been going around offering links to websites for data or supply purchases.
- Emails are trying to get people to go to websites to help malware spread.
- Emails are also trying to sell supplies just to gain payment and personal information.
- Some emails are spoofed very well and can make you think the source is authentic.
5. Be wary of COVID-19 websites
- Stick with websites you know and trust for COVID-19 information.
- Fake COVID-19 websites have been made which just want to infect users with malware.
6. Be wary of unknown apps and/or software programs
- Stick with the pre-loaded apps & software programs on your computer.
- Do not download Apps/programs/screen-savers etc. from unknown sources.