To our Customers, Colleagues, and Communities:
At Wightman, safety comes first in every thing we do. As we live our value of safety, we want to share with you our current plans and practices related to COVID-19.
While we continue to monitor the situation closely, and will take direction from our public health officials and the government, out of an abundance of caution for our employees and their families, we have several initiatives underway here at Wightman.
- Our retail locations are closed to the public for the foreseeable future, however our Customer Care team remains available by Mon-Fri 8:00AM-7:00PM and Sat 10:00AM-4:00PM calling 1-888-477-2177 and our Technical Support team remains available 24/7/365 by calling 1-877-327-4440.
- Our cleaning staff have been asked to pay extra attention to all “touch points” within our buildings. We are evaluating our existing cleaning products to determine whether there are more effective cleaners and disinfectants available.
- Travel to conferences and external training has been suspended for the foreseeable future.
- With the exception of our construction crew and field technicians, we have transitioned our employees to work from home and our offices are closed.
- Our staff who go to customer locations or have customer points of contact as part of their role are provided with PPE and have been reminded that if for any reason they feel their health or safety would be compromised, staff have the ability and support to leave the appointment and remove themselves from the situation.
- Effective May 19, 2020:
- We are supporting all locating requests.
- Splicing activities will proceed as normal.
- Home previews will commence for cases where the preview can occur without entering a home or requiring physical contact with homeowner.
- Service wire installations have commenced.
- Routine plant maintenance has commenced.
- We will support the placement and security of our plant in new construction developments.
- Fibre construction has commenced in Stratford.
- We are installing service orders related to:
- Individuals moving into newly constructed homes.
- Existing Wightman customers moving to a new location.
As this is a fluid situation and circumstances can change quickly, we will continue to monitor and make adjustments as necessary and recommended by our public health officials and government. Should they arise, we will post on our website any further changes to how we do business. We are passionate about providing the best possible experience in every interaction, and that includes during times of uncertainty.
We understand that keeping in touch with your family, friends, and staying on top of current events during this time is especially important. Here are some of the ways we are helping you stay connected. These initiatives are applied automatically and do not require you to take any action:
- All Wightman internet customers enjoy unlimited internet service. There is no cap to your internet service, so you can surf, stream, and stay connected all day, every day.
- All Wightman TV customers have access to some of our most popular channels:
- MSNBC, ONE Get Fit, GINX Esports TV, Food Network, Lifetime, Crime + Investigation, Hollywood Suite 70s, 80s, 90s, 2000s on free preview until May 31, 2020.
- AHC and TLC on free preview until June 1, 2020.
- Salt + Light TV and Silver Screen Classics on free preview until June 30, 2020.
- Investigation Discovery on free preview until June 10, 2020.
- You can check out all of our free previews here.
We would also encourage you to sign up for a Wightman SmartHub account, which lets customers easily manage and make changes to all of their Wightman services and pay their Wightman bills online through Wightman SmartHub.
If you have any questions, our Customer Care team remains available by Mon-Fri 8:00AM-7:00PM and Sat 10:00AM-4:00PM calling 1-888-477-2177 and our Technical Support team remains available 24/7/365 by calling 1-877-327-4440.
Q. Can I still visit your office?
A. For the foreseeable future, our offices are closed. See the statement above for more information.
Q. Can Wightman technicians still come to my home or business?
A. We have made some changes to service bookings for the next couple of weeks. See the statement above for more information.
Q. What if I need to exchange or return equipment?
A. If customers need to exchange equipment, our Technical Support team will set an appointment and we will drop equipment off to your home, but we will not come in to do the install. We will ask you to install the equipment and call our technical support team if needed. You can leave your old equipment at your door for the exchange. Customers returning equipment should bring their returns back to one of our Wightman locations during business hours in a bag with their name and address, and put them in the bin provided.
Cyber Safety: Best Practices Working from Home
Many companies have started to have their staff working from home where possible. This is now creating a better chance for cyber criminals to gain access to information than ever before. On top of that they are taking advantage of people’s fear.
This is a quick list of extra steps you can take to make working from home safer.
1. Connect to a secured network
- A wired connection is best.
- A wireless connection to a password protected SSID.
- Do NOT use public WiFi.
2. Connect to a VPN
- Creates a secure connection which data is passed through.
- DO NOT forward extra ports to your work PC or set it as a DMZ device on the router.
- Even on a VPN your PC is still only part of your home network.
3. Be careful of at home setup pictures
- No confidential information showing on your screen(s).
- No confidential information showing on papers or anything else at the workspace.
4. Be suspicious of COVID-19 emails
- Emails have been going around offering links to websites for data or supply purchases.
- Emails are trying to get people to go to websites to help malware spread.
- Emails are also trying to sell supplies just to gain payment and personal information.
- Some emails are spoofed very well and can make you think the source is authentic.
5. Be wary of COVID-19 websites
- Stick with websites you know and trust for COVID-19 information.
- Fake COVID-19 websites have been made which just want to infect users with malware.
6. Be wary of unknown apps and/or software programs
- Stick with the pre-loaded apps & software programs on your computer.
- Do not download Apps/programs/screen-savers etc. from unknown sources.