Fibre to the Home construction occurs in two main phases:
1. Main line construction of conduit and fibre along municipal right of ways:
a. General design
b. Lot surveys to find front corner of properties
c. Locates to identify where other utilities are to finalize design
d. Vac work to expose critical areas and directional drilling to install conduits
e. Jetting fibre through the conduit and then fibre splicing
f. Ground restoration
2. For those that sign up for Wightman Fibre to the Home or Business internet, TV, and/or phone services, Fibre will be constructed from the main line to your building or home.
a. Preview to determine best path to home or business
c. Mini plow or directional service drop conduit from curb to side of home
d. Installing fibre drop cable through conduit
What to do if your service wire gets cut during construction
After a Wightman technician visits your home to pre-survey the installation of Fibre services, the next step is to have the Fibre drop installed from the street to your house. When we know where we want to install the Fibre drop, we will assign a work order to our contractor to have the drop installed. Part of this process is to call for locates of ALL buried infrastructure: Water, sewer, gas, hydro, communications, etc. All buried infrastructure owners are obligated by law to locate their facilities prior to excavation work, however there are a few exceptions.
Some buried infrastructure owners may allow our contractor to work under the provision that this work will not exceed a certain depth and therefore locate markings on the ground for those services are not required. As well, telecommunications service providers may choose not to locate their service drops and they accept the risk of the service drop being damaged during activities such as ours when we install your Fibre drop. Our crews will do their best to avoid damaging anything, however, since other telecommunications service providers do NOT locate their service drops, our crews have no idea where these lines are or how deep they are, and they have no way of knowing when something has been damaged.
We have a very good track record of not damaging these drops, however from time to time they do get damaged. Please check your services after our crew has installed your Fibre drop to ensure they are still working. If they are not, please contact your service provider for the fastest response. Our crews are not authorized to make repairs to the facilities of other telecommunications service providers without explicit permission. In the event that your services are provided by Wightman, please call 1-877-327-4440 to report the outage indicating that your new Fibre drop was installed recently and you believe the service drop has been cut.