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We are currently recruiting for the position of Facility Locate Technician.As a member of the Wightman Construction team, you will be responsible for the accurate, safe, and efficient locating of Wightman’s copper and fibre facilities. Responsibilities include: thoroughly search for underground facilities within designated areas, properly marking locations. creating clear documentation to support the cable locate using a laptop, hand drawings, and photographs. use and understand digital and analogue maps. working closely with the Provisioning and Construction team members. responding proactively to all locate jobs including after-hours requests. Requirements we are looking for: A valid driver’s license with a clean abstract is a must. Solid understanding of the telecommunications industry with a focus on Outside Plant is preferred. Previous experience in telecommunications would be considered an asset. Post-secondary education in electronics is preferred. Excellent communication skills. The majority of the Facility Locate Technician’s workday is spent outdoors in all types of weather conditions and requires physical demands such as lifting, carrying, kneeling, and bending. This requires our team members to have a strong focus on staying safe through awareness and training. If you would like to be considered for this opportunity, please submit your resume no later than Friday, January 31st, 2025, to [email protected] While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted. Wightman is an equal opportunity employer.

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We are seeking a motivated and customer-focused Technical Support Representative to join our Technical Support team. As part of our team, you will answer customer requests and enquiries through telephone/email. The ideal candidate will have excellent communication and people skills to handle technical inquiries from our existing and prospective customers. In addition, they must be detail-oriented and embrace/drive change through growth and learning. Key Responsibilities: Technical Troubleshooting: Diagnose and resolve technical issues related to internet, telephone, TV and mobility services Customer Interaction: Respond promptly, accurately and professionally to customer inquiries through phone, email, or chat, ensuring customers are valued and supported. Equipment Setup and Support: Assist customers with setting up and configuring telecommunications equipment, such as modems, routers, and set-top boxes. Provide guidance on optimizing device performance and connectivity. Issue Documentation: Accurately log all customer interactions, technical issues, troubleshooting steps, and resolutions in the company’s ticketing system to maintain detailed records and ensure seamless follow-ups. Problem Escalation: Identify complex or unresolved issues requiring advanced technical expertise. Escalate these cases to higher-level support teams or specialized technicians, ensuring proper documentation and handoff. Education and Training: Educate customers on how to use self-service tools, troubleshoot common issues independently, and understand their telecommunications services. Empower customers with knowledge to enhance their overall experience. Collaboration with Teams: Work closely with colleagues in technical support, customer care, and field services to ensure customer issues are resolved efficiently and satisfaction is achieved. Product Knowledge: Stay informed about new product features, and service updates to provide accurate and up-to-date information to customers. Qualifications: Experience: Customer service or technical support experience, preferably in the telecommunications sector. Education: High school diploma or equivalent experience is required. Technical Skills: Proficiency with computers, technical understanding of the internet, and strong typing skills. Experience with general web-based applications. Knowledge of networking principles (e.g., IP, DNS, wireless networks) would be considered an advantage. Communication Skills: Exceptional communication and interpersonal skills including active listening, verbal and written communication skills. Organizational Skills: Ability to work in a fast-paced environment and handle multiple tasks effectively and manage workload efficiently. The successful candidate must have excellent attention to detail skills and the ability to follow company policies and procedures. Problem-Solving & Decision Making: Strong troubleshooting skills with the ability to identify client needs, offer creative solutions, and resolve any challenges or obstacles that may arise. Customer-Centric Mindset: A passion for delivering exceptional customer service and ensuring customer success, with a focus on building long-term, mutually beneficial relationships. Flexibility – available to work evenings, weekends, and holidays as needed. Why Join Us:• Career Growth: Be part of a company with opportunities for career advancement.• Competitive Compensation: Enjoy a competitive salary with performance-based incentives and recognition for your contributions.• Dynamic Environment: Join a fast-paced, supportive team in the telecommunications industry, where innovation and customer success are at the heart of what we do. If you would like to be considered for this opportunity, please submit your resume no later than Friday, January 24th, 2025, to [email protected] While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted. Wightman is an equal opportunity employer.

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We are seeking a motivated and customer-focused Customer Service Representative to join our Customer Care team. As part of our team, you will answer requests and enquiries from drop in customers and inbound Customer calls and emails. The ideal candidate will have excellent communication and people skills to handle orders and inquiries from our future and existing customers. Key Responsibilities • Greet customers in person, on the phone, and within email communications in a professional and friendly manner.• Answer all customer inquiries regarding pricing, their statements, pending orders or any general inquiries and take the opportunity to upsell our services to existing customers.• Provide information to perspective new customers on our core services such as telephone, internet, television or mobility service.• Schedule installations with our Field Technicians by reviewing the next available day/time coordinating what works for the customer.• Manage work queue on a daily basis.• Contact customers to schedule appointments as needed.• Perform audits on any of services as required.• Provision all new mobility sales as quickly and efficiently as possible.• Communicate with other Customer Care Representatives and other departments regarding the status of orders either by phone, email or using a chat program.• Produce daily, weekly, or monthly reports for Management, Departmental and Company updates.• Work with Accounts Receivable and Marketing on Customer communications.• Assist with returned equipment and new equipment and sales office inventory processing as required.• Complete any other tasks as requested. Qualifications • Experience: Experience in a call center environment, preferably within the telecommunications industry.• Education: High school diploma required. Post-secondary education in business, sales or marketing would be considered an asset• Technical Skills: Ability to learn and use internal programs and procedures to activate service for a new customer. Proficiency Microsoft Office tools.• Communication Skills: Excellent verbal and written communication skills, with professional etiquette.• Organizational Skills: Strong time-management skills with the ability to prioritize multiple tasks and manage a large volume of accounts efficiently.• Problem-Solving & Analytical Skills: Ability to identify client needs, offer creative solutions, and resolve any challenges or obstacles that may arise.• Customer-Centric Mindset: A passion for delivering exceptional customer service and ensuring customer success, with a focus on building long-term, mutually beneficial relationships. Why Join Us: • Career Growth: Be part of a growing team with opportunities for career advancement and professional development.• Competitive Compensation: Enjoy a competitive salary with performance-based incentives and recognition for your contributions.• Dynamic Environment: Join a fast-paced, supportive team in the telecommunications industry, where innovation and customer success are at the heart of what we do. If you would like to be considered for this opportunity, please submit your resume no later than Friday, January 24th, 2025, to [email protected] While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted. Wightman is an equal opportunity employer.

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We are seeking a motivated and detail-oriented Sales Associate to join our dynamic telecommunications sales team. This role is crucial in driving customer retention, lead generation and successful order entry and project coordination. As part of our team, you will collaborate closely with the Account Executive to manage existing accounts, generate new business and ensure a seamless customer experience. The ideal candidate will have excellent communication skills, strong organizational abilities and the drive to exceed sales targets in a fast-paced environment. Key Responsibilities • Customer Relationship Management: Develop and maintain strong, long-term relationships with existing customers, ensuring their satisfaction and delivering ongoing value from our products and services. Actively listen to customer needs and offer tailored solutions to strengthen partnerships.• Lead Generation & Sales Support: Proactively engage with existing customers to identify new sales opportunities, conduct outbound calls and generate leads to expand the customer base. Seek and capitalize on upsell and cross-sell opportunities.• Order Entry & Project Coordination: Accurately enter sales orders and track their progress. Coordinate all phases of the project lifecycle from order to delivery. Collaborate with cross-functional teams to ensure timely delivery of services and troubleshoot any issues along the way.• Sales Strategy & Reporting: Assist in the execution of sales strategies, monitoring progress against KPIs and reporting on sales performance, pipeline and customer activities. Provide regular updates on sales progress, customer feedback and market trends.• Collaboration with Sales Team: Work closely with your assigned Account Executive to strategize and execute sales activities within your geographic area. Ensure seamless coordination between lead generation, account management and order closure to meet shared goals.• Customer Support & Troubleshooting: Serve as the primary point of contact for customer issues, troubleshoot product-related problems and work with technical teams to resolve any challenges that arise during or after the sales process.• Market Insights & Product Knowledge: Stay informed about industry trends, competitor offerings, and emerging technologies. Share insights with the team to better serve customers and differentiate our products and services in the market. Qualifications • Experience: 1-2 years of experience in sales support, account management, or customer service, preferably within the telecommunications industry.• Education: High school diploma required; a Bachelor’s degree in Business, Marketing, or a related field is preferred.• Technical Skills: Familiarity with telecommunications products/services or the ability to learn quickly. Proficiency with CRM systems and sales software.• Communication Skills: Excellent verbal and written communication skills with a focus on customer engagement and relationship-building.• Organizational Skills: Strong ability to manage multiple tasks, prioritize deadlines and maintain accurate records.• Problem-Solving & Analytical Skills: Ability to analyze customer needs and offer tailored solutions.• Customer-Centric Mindset: Passion for ensuring customer success, with a focus on delivering value and satisfaction at all stages of the customer journey. Why Join Us: • Career Growth: Be part of a growing team with opportunities for career advancement and professional development.• Competitive Compensation: Enjoy a competitive salary with performance-based incentives and recognition for your contributions.• Dynamic Environment: Join a fast-paced, supportive team in the telecommunications industry, where innovation and customer success are at the heart of what we do. If you would like to be considered for this opportunity, please submit your resume no later than Friday, January 24th, 2025, to [email protected] While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted. Wightman is an equal opportunity employer.

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We are seeking a highly motivated and results-driven Account Executive to join our dynamic telecommunications sales team. In this role, you will be responsible for managing and expanding key client accounts, driving sales revenue, and ensuring long-term customer satisfaction. The ideal candidate will have a strong ability to develop relationships with decision-makers, close deals, and execute sales strategies that align with our business goals. This is an exciting opportunity for an experienced professional looking to take their sales career to the next level within a fast-paced and innovative telecommunications environment. Key Responsibilities • Customer Relationship Management & Support:Develop and nurture long-term relationships with key clients, ensuring ongoing satisfaction by actively listening to customer needs and providing customized solutions. Serve as the primary point of contact for client issues, troubleshooting challenges, and collaborating with internal teams to resolve product-related problems. Maintain high levels of customer satisfaction throughout the sales process, delivering value through our products and services.• Sales Strategy & Execution:Take ownership of the entire sales cycle from lead generation to deal closure. Identify sales opportunities, create tailored proposals, and negotiate contracts. Execute strategic sales plans to meet and exceed revenue targets.• Account Growth & Revenue Generation:Focus on expanding existing accounts and securing new business by identifying upsell and cross-sell opportunities. Proactively seek new clients while maintaining and growing relationships with current ones.• Collaboration with Internal Teams:Work closely with internal stakeholders, including the VP of Sales and Marketing, cross-functional teams, and customer service departments to ensure seamless delivery of products and services.• Sales Reporting & Performance Tracking:Track sales activities and performance against KPIs, providing regular updates on progress, customer feedback, and market trends. Utilize CRM systems to manage the pipeline and forecast sales.• Market Insights & Product Knowledge:Stay current on industry trends, competitor offerings, and emerging technologies. Share market insights with the team to differentiate our products and services, ensuring we maintain a competitive edge in the market. Qualifications • Experience: 3-5 years of experience in sales, account management, or business development, preferably within the telecommunications industry. Proven success in driving revenue and managing client relationships.• Education: High school diploma required; a Bachelor’s degree in Business, Marketing, or a related field is preferred.• Sales & Negotiation Skills: Strong ability to negotiate and close deals, manage complex sales cycles, and meet or exceed sales quotas.• Technical Skills: Familiarity with telecommunications products/services and the ability to quickly learn new solutions. Proficiency with CRM systems, sales software, and Microsoft Office tools.• Communication Skills: Excellent verbal and written communication skills, with an ability to build relationships with senior decision makers and other key stakeholders.• Organizational Skills: Strong time-management skills with the ability to prioritize multiple tasks and manage a large volume of accounts efficiently.• Problem-Solving & Analytical Skills: Ability to identify client needs, offer creative solutions, and resolve any challenges or obstacles that may arise in the sales process.• Customer-Centric Mindset: A passion for delivering exceptional customer service and ensuring customer success, with a focus on building long-term, mutually beneficial relationships. Why Join Us: • Career Growth: Join a growing company with opportunities for professional development and advancement within the telecommunications industry.• Competitive Compensation: Enjoy a competitive salary and benefits package, including performance-based incentives and recognition for your sales achievements.• Dynamic Environment: Work in a fast-paced, innovative, and supportive team environment, where your contributions directly impact the success of the company and our clients. If you would like to be considered for this opportunity, please submit your resume no later than Friday, January 24th, 2025, to [email protected] While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted. Wightman is an equal opportunity employer.

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Wightman is seeking a proven financial leader to join our team as the Controller. Reporting to the Chief Financial Officer, the Controller is responsible for managing the overall financial operations of Wightman and will direct and manage the company's accounting, collections, payroll, purchasing and inventory control functions. As an active member of the Leadership Team, this position has opportunity to streamline processes and will play an active role in the strategic planning of the business. Responsibilities & Accountabilities • Manage the accounting operations including financial analysis, accounts payable, accounts receivable, payroll and statutory reporting.• Establish and monitor internal controls to ensure that accounting activities are in accordance with established regulatory and company policies & procedures.• Prepare, analyze and present monthly, quarterly and annual financial results.• Direct and coordinate the preparation of annual operating and capital budgets.• Complete all data collection submissions and any related correspondence/filing as necessary concerning regulatory matters.• Develop and lead initiatives to identify cost saving & revenue generating opportunities and work with the various departments through implementation.• Set goals and targets relating to the quality and productivity of the Finance team and facilitate continuous training and improvements to the process.• Manage company banking and treasury functions including any foreign exchange transactions.• Provide advice and guidance on all accounting matters including financial systems, record keeping, analysis, and reporting.• Coordinate the year-end audit and preparation of audited financial statements.• Perform ad hoc financial analysis as requested.• Oversee purchasing, procurement, and inventory control functions across the business.• Promote and maintain positive corporate relations.• Hire, train, and mentor Finance department staff.• Manage all contract and record retention for the company.• Other related duties as required or assigned. Candidate Profile The ideal candidate is an energetic, intelligent and enthusiastic team player; a business professional of high integrity that has proven experience as a strong team leader who is proficient in delivering effective and timely results. • Degree in Accounting or Business, or a combination of education and experience will be considered. Professional accounting designation in good standing is required.• Extensive experience and knowledge of all aspects of accounting, taxation and financial management.• Progressively more responsible experience within an accounting/finance department including time spent in a leadership position.• Experience overseeing audits performed by external audit firms.• Financial reporting & analysis, budget preparation and strategic planning experience.• Knowledge of payroll including detailed time tracking and reporting.• Knowledge of ERP computer systems an asset• Advanced knowledge of MS Office, particularly in Excel.• Previous telecom and related regulatory knowledge considered an asset• Strong project management skills and the ability to motivate teams to produce quality work within tight timeframes.• Good problem-solving skills and the ability to make the necessary decisions to advance projects.• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.• Attention to detail in all areas of work. If you would like to be considered for this opportunity, please submit your resume and accompanying cover letter to [email protected] While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted. Wightman is an equal-opportunity employer.

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