Will my mobile phone work on the Wightman network?

Your device must be compatible with HSPA or UMTS networks and support 850 MHz and 1900 MHz bands. The device must be unlocked and not reported lost or stolen. Compatible devices can be used with a Wightman SIM card.

What is the 3G network transition?

Wireless networks are evolving as older technologies are replaced with newer ones. Changes to the wireless network are made by the network provider and are outside of Wightman’s control.

Why is my mobile internet data not working?

Try restarting your phone, ensure you have network coverage, and confirm that mobile data is enabled. You should also verify that your APN settings are correctly configured.

Why are my text messages not sending?

Make sure voice calls are working, use the full 10-digit phone number, and restart your device. If the issue continues, check that the message centre number is correctly configured.

How can I control data usage on my Samsung smartphone?

Samsung smartphones allow you to monitor and control data usage through the Settings menu. You can turn mobile data on or off and set data limits based on your usage preferences.

How can I control mobile data usage on an iPhone?

You can turn mobile data on or off by going to Settings, then Cellular, and toggling Cellular Data. You can also control it from the control center on your device.

How do I add more data to my Wightman Mobility account?

To add more mobile data to your Wightman Mobility account, contact customer service by phone or through the website contact form.

What is the Wireless Code?

The Wireless Code is a set of rules established by the CRTC that outlines consumer rights and responsibilities for mobile services in Canada.

Wightman Mobile and Cell Phone Plans for Home

Big Things are coming.

We’re putting the finishing touches on something exciting, and we can’t wait to share it with you.

Check back soon for updates or give us a call if you’re interested in learning more about our upcoming mobile service.

If you are an existing Wightman Mobility customer, please click the link below to view some details on upcoming changes to our plans and service.

Notice to current Wightman Mobility customers, September 2026

📞 We’d love to hear from you.

1-888-477-2177

Perks of being local

Prompt and efficient customer service

Connect with a rep in as little as 13.3 seconds. You wouldn’t get this with the big guys.

Talk to real people. No bots here

Always talk to a live person whether over the phone or in the chat box.

Get connected with a local rep

Speak to someone who lives in the same town to provide the best solutions.

Best service in rural areas

Our success is tied to the satisfaction of our community. We only want what’s best!

Switching to Wightman is simple

STEP 1

Check availability

Enter your postal code and find out if Wightman is available in your home.

STEP 2

Add-on features and channels

Connect with a Customer Service Representative to help you find the best plan for your lifestyle.

STEP 3

Connect

Switch Today!

Additional Features

Enhance your mobile usage with our range of add-on features.

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We’re all about catering to you

Affordable & convenient plans

Select a variety of plans that fit your lifestyle and easily add on extras with our flexible options.

Reliable

You can trust that our network is consistent and dependable around the clock.

Support 24/7/365

Our dedicated team is available to assist you with any issues, when you need it.

Need to change your plan or add a new line? It’s simple.

We simplify the process, ensuring that updating your plan or expanding your coverage is quick and hassle-free.

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Save by bundling your services

Enjoy exceptional connectivity while benefiting from saving $9.95 on your monthly bill, ensuring you get the best value without compromising on quality.

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Combine your services & save

Enjoy our exclusive Double Play deal when you bundle Internet + TV. Offer available where fibre technology exists.

Bundle & Save Today!

Talk to us

Reach out to our team to discuss your connectivity needs and discover how we can provide tailored solutions that fit your lifestyle and budget.

At Wightman, we always put you first

Our focus is on delivering seamless, secure, and customized connectivity, ensuring that every interaction is reliable and tailored to meet your unique needs.

We don’t believe in bots; reach a live rep in 13.3 seconds

On average, it takes just 13.3 seconds to connect with a live, local Customer Service Representative. Our team is always ready to assist you, ensuring that your needs are met.

Experience true value with transparent pricing

With us, what you see is what you get. We pride ourselves on transparency, ensuring you receive exactly what you pay for—no hidden fees, no surprises.

We’re committed to our community

Being a local company means that you are one of us! We deeply value our roots and are dedicated to reinvesting in the community that sustains us.

Mobility FAQ

If you’re ready to bring your own device to Wightman, these are the things you’ll need to ensure before you switch:

Your device must be compatible – it must be HSPA (or UMTS) and 850 MHz and 1900 MHz compatible.
If your device is currently locked, it must be <unlocked>.
The device has not been reported lost or stolen. We recommend that you purchase your device from an authorized dealer. If you buy privately, ensure the phone turns on, is unlocked, and is ready for new setup before purchase.
If you unknowingly purchase a phone that is on the national list of lost or stolen mobile devices, it cannot be used on our network.
Check if your phone is on the list.
Note: A device with a tampered IMEI (the device’s unique International Mobile Equipment Identity number) could have the IMEI of a device that is on the list.

If your device is compatible, you may purchase a Wightman SIM card at one of our offices.

Once you’ve purchased your Wightman SIM card, simply insert it into your phone.

If your device is not compatible, check out our selection of phones here.

Wireless networks are evolving as older technologies are replaced with newer ones.

Wightman provides mobile service using a national wireless network and does not operate the wireless infrastructure directly.

Changes to the wireless network are made by the network provider and are outside of Wightman’s control.

Customers with questions about their mobile service are welcome to contact Wightman for more information.

Android
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button
Make sure you have a network connection.

Go to Settings → Connections → Data Usage and make sure Mobile Data is checked and there is not a data limit blocking you.

Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Settings → Connections → Mobile Networks → Access point names

2) If an APN name exists, the blue dot beside the name means it is enabled. If the circle is empty, tap on it to turn it blue. If no APN exists tap on the Add symbol at the top right to add a new APN. If one does exist tap on the name to check the settings.
• Name field: ‘Wightman’
• APN field: ‘wap.wightman’
• Proxy, Port, Username, Password: Leave blank.
• Server field: Leave Blank
• MMSC field: http://mms.wightman.ca
• Multimedia Proxy/Port: Leave Blank
• MCC: 302
• MNC: 940
• Authentication type: Leave Blank
• APN type: Internet + MMS (please note, there should be 3 options when tapping on this, if a text box appears please leave blank)
• APN Protocol: IPv4
• APN roaming protocol: IPv4
• Bearer: Leave blank
• Mobile virtual network operator type: leave blank

3) Press the Home button to go back to the main screen.

Reboot your phone.
4) If all above troubleshooting fails, please call our tech support team 1.888.477.2177 to further diagnose the issue. Available 24 hours a day, 7 days a week, 365 days a year.
iOS (Apple)
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button.
Make sure you have a network connection.
Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Tap on Settings.

2) Tap on Cellular.

3) Tap on Cellular Data Options.

4) Tap on Cellular Network.

5) Data APN should be ‘wap.wightman’ MMSC should be ‘http://mms.wightman.ca’. If this information not entered, tap area and enter settings. Tap on top left corner arrow to save settings.

6) Tap Home to go back to main screen.

7) Reboot your phone.

If all above troubleshooting fails, please call Technical Support at 1.888.477.2177 and we can further diagnose this issue.

If you cannot send text messages please follow steps below for both Android devices and iPhones.

Verify voice calls can be made.
Send yourself a text message. Make sure you enter the full 10-digit phone number.
Have someone else send you a text message.
Reboot the phone

If these steps fail, then confirm that the Message Centre number is entered correctly.

The message centre ensures that your text message is sent to the recipient. If the wrong message centre number is saved in your phone, the text message can’t be sent.

To verify Message Centre number, follow the instructions below for your type of device, Android or iPhone.

Android

Pull the menu down from the top of your screen.
Tap on settings.
Tap on the magnifying glass.
Search for Message Centre.
Verify that the Message Centre number is 15195180009

iPhone

Open the dialer keypad on your device and enter the following code *#5005*7672# then press the call button.
The current Message Centre number is shown on the screen. If correct tap Dismiss.
If the message centre number needs changing, enter *#5005*7672#15195180009# and tap Call. The message “Setting succeeded, Service Centre Address, No Address” will appear on screen. Tap Dismiss.

If text messages are still not sending, call Wightman Technical Support at 1.888.477.2177, to ensure you have text messaging enabled.

If all above troubleshooting fails, you made need to reset your phone to factory settings. Please ensure you have backed up your personal information.

Controlling Data Usage on Your Wightman Provided Samsung SmartPhone

Wightman Mobility offers a wide range of Samsung Mobility devices. Samsung Smartphones allow the user to monitor, restrict and control their device’s data usage.

How to switch mobile data on or off:

You can easily switch your mobile data on or off by pulling down the extended drop-down menu by swiping down the screen with one finger twice.

Tap the Mobile data icon to turn it on or off.

Alternatively, you can turn it on and off in the Settings menu by going to Settings->Connections->Data Usage->tap the slider/tickbox on or off.

How to check how much mobile data you have used:

Your device records how much mobile data you use. You can check how much you have used by following the below steps:

If you want to change the cycle measured, tap the period measured, then Change cycle, and enter the date you wish.

How to set a mobile data limit:

On Older Android Phones:

Tick the box marked Set mobile data limit (Note: on some devices, this will appear below the graph, and will be a slider instead of a tickbox). You can change the limit by tapping the line on the graph and moving it up or down.

If you want to confirm or increase your mobile data allowance, Contact Wightman Customer Service.

On Newer Android phones:

First Navigate to Billing Cycle and data warning: Settings → Connections → Data Usage → Billing Cycle and data warning

Secondly to turn on a Data limit turn on the slider Set data limit.

An option will then appear at the bottom to set a specific data limit.

There are two ways to turn off or on your data:

1. a. Launch the Settings app from your Home screen.

b. Tap Cellular.

c. Tap the switch next to Cellular Data.

Your cellular data is now off and you will only be connected to the internet when connected to Wi-Fi.

2. a. Unlock your phone and swipe up from the bottom of your screen. (For iPhone X and later models, swipe down from the top of the screen.)

b. Click the green Cellular Data icon in the top left box to deselect it.

When the icon is gray and no longer selected, your cellular data is off and you will only be connected to the internet when connected to Wi-Fi

How to turn on cellular data on an iPhone:

1. a. Launch the Settings app from your Home screen.

b. Tap Cellular.

c. Tap the switch next to Cellular Data.

Your cellular data is now on and any apps you use requiring an internet connection are now permitted to use data.

2. a. Unlock your phone and swipe up from the bottom of your screen. (For iPhone X and later models, swipe down from the top of the screen.)

b. Click the Cellular Data icon in the top left box. It will turn green when selected.

Your cellular data is now on and any apps you use requiring an internet connection are now permitted to use data.

Disabling Wi-Fi Assist
Wi-Fi Assist is an iPhone specific application that lets you automatically pop over to cellular data if you end up on a Wi-Fi network with a poor connection. That’s great for maintaining your Netflix stream or Facebook browsing, but not so great for your data usage.
Here’s how to turn Wifi Assist off:
1. Launch the Settings app.
2. Tap Cellular.
3. Scroll down to the bottom of the screen and switch the Wi-Fi Assist toggle to Off.