Mobility

FAQ

General FAQ

Bring Your Own Device

Will my mobile phone work on the Wightman network?

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If you're ready to bring your own device to Wightman, these are the things you'll need to ensure before you switch:

  1. Your device must be compatible – it must be HSPA (or UMTS) and 850 MHz and 1900 MHz compatible.
  2. If your device is currently locked, it must be <unlocked>.
  3. The device has not been reported lost or stolen. We recommend that you purchase your device from an authorized dealer. If you buy privately, ensure the phone turns on, is unlocked, and is ready for new setup before purchase.
    If you unknowingly purchase a phone that is on the national list of lost or stolen mobile devices, it cannot be used on our network.
    Check if your phone is on the list.
    Note: A device with a tampered IMEI (the device's unique International Mobile Equipment Identity number) could have the IMEI of a device that is on the list.

If your device is compatible, you may purchase a Wightman SIM card at one of our offices.

Once you've purchased your Wightman SIM card, simply insert it into your phone.

If your device is not compatible, check out our selection of phones here.

How do I unlock my phone?

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Before you purchase a SIM card from Wightman, check to see if your phone is unlocked and compatible with our network.

  • Most phones come locked to the provider they were purchased from.
  • To find out if your phone is unlocked, contact your original provider. If it is locked, you can ask them to unlock it (for a fee), and they are required to do according to the Wireless Code
  • Wightman can also acquire the network code. The minimum fee is $35 but could be higher based on the phone brand and complications to unlocking.

We recommend that you purchase your device from an authorized dealer. If you buy privately, ensure the phone turns on, is unlocked, and is ready for new setup before purchase. Note that many providers will only unlock a phone for its original owner.

Troubleshooting

Controlling Mobile Data Usage on an iPhone

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How to turn off cellular data on an iPhone

There are two ways to turn off or on your data:

1. a. Launch the Settings app from your Home screen.

    b. Tap Cellular.

    c. Tap the switch next to Cellular Data.

Your cellular data is now off and you will only be connected to the internet when connected to Wi-Fi.

2. a. Unlock your phone and swipe up from the bottom of your screen. (For iPhone X and later models, swipe down from the top of the screen.)

    b. Click the green Cellular Data icon in the top left box to deselect it.  

When the icon is gray and no longer selected, your cellular data is off and you will only be connected to the internet when connected to Wi-Fi 

How to turn on cellular data on an iPhone:

1. a. Launch the Settings app from your Home screen.

    b. Tap Cellular.

    c. Tap the switch next to Cellular Data.

Your cellular data is now on and any apps you use requiring an internet connection are now permitted to use data.

2. a. Unlock your phone and swipe up from the bottom of your screen. (For iPhone X and later models, swipe down from the top of the screen.)

    b. Click the Cellular Data icon in the top left box. It will turn green when selected.

Your cellular data is now on and any apps you use requiring an internet connection are now permitted to use data.

Disabling Wi-Fi Assist
Wi-Fi Assist is an iPhone specific application that lets you automatically pop over to cellular data if you end up on a Wi-Fi network with a poor connection. That's great for maintaining your Netflix stream or Facebook browsing, but not so great for your data usage.
Here’s how to turn Wifi Assist off:
1. Launch the Settings app.
2. Tap Cellular.
3. Scroll down to the bottom of the screen and switch the Wi-Fi Assist toggle to Off.

Data Usage on Your Wightman Samsung SmartPhone

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Controlling Data Usage on Your Wightman Provided Samsung SmartPhone

Wightman Mobility offers a wide range of Samsung Mobility devices. Samsung Smartphones allow the user to monitor, restrict and control their device’s data usage.

How to switch mobile data on or off:

You can easily switch your mobile data on or off by pulling down the extended drop-down menu by swiping down the screen with one finger twice.

Samsung swiping your screen

Tap the Mobile data icon to turn it on or off.

Alternatively, you can turn it on and off in the Settings menu by going to Settings->Connections->Data Usage->tap the slider/tickbox on or off.

How to check how much mobile data you have used:

Your device records how much mobile data you use. You can check how much you have used by following the below steps:

If you want to change the cycle measured, tap the period measured, then Change cycle, and enter the date you wish.

How to set a mobile data limit:

On Older Android Phones:

Tick the box marked Set mobile data limit (Note: on some devices, this will appear below the graph, and will be a slider instead of a tickbox). You can change the limit by tapping the line on the graph and moving it up or down.

If you want to confirm or increase your mobile data allowance, Contact Wightman Customer Service.

On Newer Android phones:

First Navigate to Billing Cycle and data warning: Settings → Connections → Data Usage → Billing Cycle and data warning

Secondly to turn on a Data limit turn on the slider Set data limit.

An option will then appear at the bottom to set a specific data limit.

Mobile Internet Data is Not Working

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When your mobile internet data is not working, try the following:

Android

Here are a couple things you can try to fix this issue:

  • Restarting your phone by turning it off, then on again using the power button
  • Make sure you have a network connection.
  • Go to Settings → Connections → Data Usage and make sure Mobile Data is checked and there is not a data limit blocking you.

Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.

  1. Settings → Connections → Mobile Networks → Access point names
  2. If an APN name exists, the blue dot beside the name means it is enabled. If the circle is empty, tap on it to turn it blue. If no APN exists tap on the Add symbol at the top right to add a new APN. If one does exist tap on the name to check the settings.
    • Name field: ‘Wightman’
    • APN field: ‘wap.wightman’
    • Proxy, Port, Username, Password: Leave blank.
    • Server field: Leave Blank
    • MMSC field: http://mms.wightman.ca
    • Multimedia Proxy/Port: Leave Blank
    • MCC: 302
    • MNC: 940
    • Authentication type: Leave Blank
    • APN type: Internet + MMS (please note, there should be 3 options when tapping on this, if a text box appears please leave blank)
    • APN Protocol: IPv4
    • APN roaming protocol: IPv4
    • Bearer: Leave blank
    • Mobile virtual network operator type: leave blank
  3. Press the Home button to go back to the main screen.
    • Reboot your phone.
  4. If all above troubleshooting fails, please call our tech support team 1-877-327-4440 to further diagnose the issue. Available 24 hours a day, 7 days a week, 365 days a year.

iOS (Apple)

Here are a couple things you can try to fix this issue:

  • Restarting your phone by turning it off, then on again using the power button.
  • Make sure you have a network connection.
  • Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
    1. Tap on Settings.
    2. Tap on Cellular.
    3. Tap on Cellular Data Options.
    4. Tap on Cellular Network.
    5. Data APN should be ‘internet.wightman’ MMSC should be ‘http://mms.wightman.ca’. If this information not entered, tap area and enter settings. Tap on top left corner arrow to save settings.
    6. Tap Home to go back to main screen.
    7. Reboot your phone.

If all above troubleshooting fails, please call Technical Support at 877-327-4440 and we can further diagnose this issue.

Text Messaging is Not Working

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If you cannot send text messages please follow steps below for both Android devices and iPhones.

  1. Verify voice calls can be made.
  2. Send yourself a text message. Make sure you enter the full 10-digit phone number.
  3. Have someone else send you a text message. 
  4. Reboot the phone

If these steps fail, then confirm that the Message Centre number is entered correctly.

The message centre ensures that your text message is sent to the recipient. If the wrong message centre number is saved in your phone, the text message can't be sent.

To verify Message Centre number, follow the instructions below for your type of device, Android or iPhone.

Android

  1. Tap the message icon
  2. Tap the Menu icon
  3. Tap settings
  4. Tap Text Messages
  5. Tap Message Centre
  6. Enter the Message Centre phone number tap OK.
  7. Press the Home Button to go back to the main screen.

iPhone

  1. Open the dialer keypad on your device and enter the following code *#5005*7672# then press the call button.
  2. The current Message Centre number is shown on the screen. If correct tap Dismiss.
  3. If the message centre number needs changing, enter *#5005*7672#5195060003# and tap Call. The message "Setting succeeded, Service Centre Address, No Address" will appear on screen. Tap Dismiss.

If text messages are still not sending, call Wightman Technical Support at 1.877.327.4440, to ensure you have text messaging enabled.

If all above troubleshooting fails, you made need to reset your phone to factory settings. Please ensure you have backed up your personal information.

Support Contact Info

Technical Support 1-877-327-4440

24 hours a day, 7 days a week, 365 days a year 
Email Technical Support

Self-Help Support   


Customer Care 1-888-477-2177

Mon - Fri: 8AM – 7PM

Sat: 10AM – 4PM

Fibre to the Home 1-877-TOFIBRE [863-4273]

Mon - Fri: 8AM – 7PM

Sat: 10AM – 4PM

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