Mobility

FAQ

General FAQ

Bring Your Own Device

Will my mobile phone work on the Wightman network?

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If you're ready to bring your own device to Wightman, these are the things you'll need to ensure before you switch:

  1. Your device must be compatible – it must be HSPA (or UMTS) and 850 MHz and 1900 MHz compatible.
  2. If your device is currently locked, it must be <unlocked>.
  3. The device has not been reported lost or stolen. We recommend that you purchase your device from an authorized dealer. If you buy privately, ensure the phone turns on, is unlocked, and is ready for new setup before purchase.

    If you unknowingly purchase a phone that is on the national list of lost or stolen mobile devices, it cannot be used on our network.

    Check if your phone is on the list.

    Note: A device with a tampered IMEI (the device's unique International Mobile Equipment Identity number) could have the IMEI of a device that is on the list.

If your device is compatible, you may purchase a Wightman SIM card at one of our offices or online by clicking here.

Once you've purchased your Wightman SIM card, simply insert it into your phone.

If your device is not compatible, check out our selection of phones here.

How do I unlock my phone?

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Before you purchase a SIM card from Wightman, check to see if your phone is unlocked and compatible with our network.

  • Most phones come locked to the provider they were purchased from
  • To find out if your phone is unlocked, contact your original provider. If it is locked, you can ask them to unlock it (for a fee), and they are required to do according to the Wireless Code
  • Wightman can also acquire the network code. The minimum fee is $35 but could be higher based on the phone brand and complications to unlocking.

We recommend that you purchase your device from an authorized dealer. If you buy privately, ensure the phone turns on, is unlocked, and is ready for new setup before purchase. Note that many providers will only unlock a phone for its original owner.

Troubleshooting

Mobile Internet Data is Not Working

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When your mobile internet data is not working, try the following:

Android

Here are a couple things you can try to fix this issue:

  • Restarting your phone by turning it off, then on again using the power button
  • Make sure you have a network connection.

     
  • Go to Settings -> Data Usage and make sure Mobile Data is checked and there is not data limit blocking you.
  1. Slide your finger down the display starting from the top edge of your phone and press the Settings icon.
     
  2. Press More networks
     
  3. Press Mobile networks
  4. Make sure Mobile Data is checked.
  • Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
  1. Slide your finger down the display starting from the top edge of your phone and press the Settings icon.

     
  2. Press More networks

     
  3. Press Mobile networks
  4. Press Access Point Names
  5. If an APN name exists, the green dot beside the name means it is enabled. If the dot is grey, tap on it to turn it green. If no APN exists tap on the  symbol to add a new APN. If one does exist tap on the name to check the settings.
    • Name field: ‘Wightman’
    • APN field: ‘internet.wightman’
    • Proxy, Port, Username, Password: Leave blank.
    • Server field: Leave Blank
    • MMSC field: http://mms.wightman.ca
    • Multimedia Proxy/Port: Leave Blank
    • MCC: 302
    • MNC: 940



       
  6. Press the Home button to go back to the main screen.

     
  7. Reboot your phone.

If all above troubleshooting fails, please call Technical Support at 877-327-4440 and we can further diagnose this issue.

iOS (Apple)

Here are a couple things you can try to fix this issue:

  • Restarting your phone by turning it off, then on again using the power button.
  • Make sure you have a network connection.
  • Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
    1. Tap on Settings.

       
    2. Tap on Cellular.

       
    3. Tap on Cellular Data Options.

       
    4. Tap on Cellular Network.

       
    5. Data APN should be ‘internet.wightman’ MMSC should be ‘http://mms.wightman.ca’. If this information not entered, tap area and enter settings. Tap on top left corner arrow to save settings.

       
    6. Tap Home to go back to main screen.

       
    7. Reboot your phone.

If all above troubleshooting fails, please call Technical Support at 877-327-4440 and we can further diagnose this issue.

Text Messaging is Not Working

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If you cannot send text messages please follow steps below for both Android devices and iPhones.

  1. Verify voice calls can be made.
  2. Send yourself a text message. Make sure you enter the full 10-digit phone number.
  3. Have someone else send you a text message. 
  4. Remove the battery, wait 10 seconds, then re-insert the battery.
    • You should not attempt to remove the battery from iPhones or any other phone where the back cover is not designed to be removed.

If these steps fail, then confirm that the Message Centre number is entered correctly.

The message centre ensures that your text message is sent to the recipient. If the wrong message centre number is saved in your phone, the text message can't be sent.

To verify Message Centre number, follow the instructions below for your type of device, Android or iPhone.

Android

  1. Tap the message icon
     
  2. Tap the Menu icon
     
  3. Tap settings
     
  4. Tap Text Messages
     
  5. Tap Message Centre
  6. Enter the Message Centre phone number tap OK.
     
  7. Press the Home Button to go back to the main screen.

 

iPhone

  1. Open the dialer keypad on your device and enter the following code *#5005*7672# then press the call button.
  2. The current Message Centre number is shown on the screen. If correct tap Dismiss.
     
  3. If the message centre number needs changing, enter *#5005*7672#5195060003# and tap Call. The message "Setting succeeded, Service Centre Address, No Address" will appear on screen. Tap Dismiss.

If text messages are still not sending, call Wightman Technical Support at 1.877.327.4440, to ensure you have text messaging enabled.

If all above troubleshooting fails, you made need to reset your phone to factory settings. Please ensure you have backed up your personal information.

Support Contact Info

Technical Support Hours 1-877-327-4440:

24 hours a day, 7 days a week, 365 days a year

Customer Care Hours 1-888-477-2177:

Mon - Fri — 8AM - 7PM
Sat — 10AM - 4PM

Fibre to the Home Information Hours 1-877-TOFIBRE [863-4273]:

Mon, Tue, Wed, Fri — 9AM - 5PM
Thurs — 9AM - 7PM

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