We are proud to be an award-winning, people-focused telecommunications provider serving
and supporting communities for over 115 years. We are passionate, committed, and dedicated in everything we do – and it shows!
We are currently recruiting for the position of Manager, Network Operations.
Reporting to the Vice President of Technology, this role provides direct leadership to the Network Analyst Team ensuring that the network and associated systems run efficiently without interruption.
Responsibilities & Accountabilities
Planning, organizing, and managing staff and overall network operations to ensure stability of the Wightman network.
- Provides overall expertise with all network operations functions.
- Ability to define, implement and enforce configuration management and change management policies and practices.
- Manage tools, systems, and procedures to ensure dynamic management of issues and customer management.
- Perform tier-2 and 3 escalation support and act as the point of contact in the Network Operations group for all inquiries from other departments.
- Hands-on technical support work related to the overall health and maintenance of the Wightman network.
- Ensure continual process improvement within the Network Operations group through the identification of areas for process and efficiency improvement within the department; recommend prioritized enhancements and oversee implementation.
- Hire, develop, and retain highly responsive and customer-focused Network Analysts to ensure the effective operation of the department.
Candidate Profile
The ideal candidate is an energetic, intelligent and enthusiastic team player; a business professional of high integrity that has proven experience as a strong team leader who is proficient in delivering effective and timely results.
- Minimum university degree or college diploma in related Information Technology or Computer Science field of study or an acceptable combination of education and relevant experience.
- 6+ years’ experience in a Telecommunications Service Provider environment and support experience with a high availability 24×7.
- Class 4/5 Voice Switching experience.
- Multicast networking experience.
- Fibre To the Home experience.
- Strong knowledge of Virtualization technologies.
- Strong knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, backup procedures, Disaster recovery and High availability using industry standards.
- Network services experience and expert knowledge of IP networks. JNCIA Level or higher preferred.
- ITIL V3 Foundation Certification preferred
- Excellent leadership qualities with a demonstrated history of successfully leading teams.
- Excellent skills in developing processes and procedures for Client & In-house team.
- Excellent oral communication skills, writing and presentation skills with the ability to interact with clients in a professional, articulate manner.
Work hours may include evenings and weekends with a requirement to be available for emergency call support both within the department and in support of other departments as needed.
Candidates must have a valid driver’s license, maintain a clean driving record, be insurable in the province of Ontario and be available to travel as required.
If you would like to be considered for this opportunity, please submit your resume no later than Friday, October 25th, 2024, to resume@corp.wightman.ca
While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted.
Wightman is an equal-opportunity employer.