Reviews
At Wightman, we’re a family of great people who want to deliver wow experiences each and every day. We are committed to our communities, providing exceptional customer service and the most advanced technology.
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Submit Your ReviewJust a shout out to your installer and the guys that came over to help him. Their professionalism was second to none. Very friendly personable guys… never left until we had a full understanding of our new system. Thanks again.
Your focus on the personal touch makes your company stand out!
Want to say thank you for the excellent customer service I received. I wish all companies would be as honest and forthright in their dealings as Wightman Telecom.
Wightman has good service & great customer service reps!
A big thanks to Wightman, for great troubleshooting work on my service recently.
I just had a great experience with Wightman Technical Support… walked me through a "reboot" of my router (that I was to blame for) and explained the pertinent info quickly and to the point. Simple and I learned something in the process. Great support, great people. No wonder you "guys" are in "The Telephone Hall of Fame".
Our daughter moved to Listowel in January 2016 and set up TV, Internet and home phone with Wightman. She has always been very satisfied with the service and the customer service whenever she has contacted them. When we moved into a new build home in August, there was no doubt that we would be choosing Wightman as our provider. We also bundled new cell phones for the 3 of us with Wightman. The service techs who did the initial setup at our house were awesome! We had one very minor signal problem over the Labour Day long weekend and when I called the tech support number, the tech I spoke with was great in trying to help me with the issue. Eventually a tech had to be sent to the house. He was great and the issue was resolved quickly and permanently. Prior to signing on with Wightman, we had a mix of providers for our services. Neither of these companies can compare with the level of service and the competitive pricing that Wightman provides. Thank you and Keep up the great work!
I would like to thank the technicians that work for Wightman Telecom. They are very neat and respectful and I appreciate the call before arriving to make sure I am ready for them. What a great team you have out there representing your company!
★★★★★ Great customer service, good prices.
★★★★★ Wightman is amazing! We have never had a problem with them; Holly is very helpful and informative. They have very quick internet, for great prices.
It is lovely to have such a professional local telecommunication company. Thank you for the care you show the community!
Just had Fibre to the Home installed and we are happy with it so far!
Great service. Great prices. Personal customer service.
I appreciate your reliable service and top-tier, friendly tech support. Keep it up!
Excellent customer service! Knowledgeable and very helpful technicians. Keep up the good work!
Real good service from all three - Internet, phone, and TV!
★★★★★ Great service, go out of their way to help
These last two months have shown us a lot of the bad about companies that we have had the pleasure of dealing with since the flood on June 23 [2017], which has prevented us from living in our home, but today we found one company which we didn't ask for anything from but who went above and beyond for their clients. Wightman Telecom has given us a rebate for the entire time we have been out of the house not just from the time we had a service suspend. They have also waved the reconnection fee for us. None of these things did we ask for they have just done them for us. Very few companies care about their customers like this anymore!!!! THANK YOU WIGHTMANS!!!!!❤❤❤❤
Good prices for internet, can't wait for fibre to arrive. Also they have very friendly staff.
Good employees make for great business. Thanks, Wightman. I’m completely happy with my internet speed and unlimited feature.
Enjoy Wightman’s service very much!
A shout-out to your installation crew for the quality of work during the installation of Fibre services to my home… very focused on providing superior customer service — worked diligently to successfully resolve technical issues with connecting my older model TV, which made me very happy.
Great to hear that TV is coming to Stratford. Can hardly wait. We have been pleased with your service for over 9 years.
★★★★★ Best provider in the area. Staff always available and soon a great choice of optical cable choices in town. The real “ fibre” with an “r”.
★★★★★ Recently my remote stopped working. I called and the technician walked me through all the steps to reprogram it. He was kind and patient and made sure it was working perfectly before hanging up. Thanks!
★★★★★ Best service ever
★★★★★ Great service great people
My family and I love the Fibre to the Home service!
Best customer service ever! Would recommend Wightman Telecom to anybody.
Great service and less expensive. Reliable billing amounts.
Can’t wait for Fibre to the Home to come to Elora!
★★★★ Good prices for internet, can't wait for fiber to arrive. Also they have very friendly staff.
Just want to say a huge THANK YOU for many years of service. Your people are always friendly, fast, and helpful. Keep up the great work and know that you are very much appreciated.
Thank you for the fast response. I know you are the best company and people working for you.
The technical support lady I was connected to solved my issue quick and sufficiently, and was a pleasure to deal with.
Thank you for the quick responses to my requests. Wightman is the best. Thanks again for your excellence service.
We just wanted to take a moment to express our gratitude and thanks to the Wightman staff. The customer service reps who handled our order was friendly and provided an efficient and cost-effective solution to our unique request. The technician who came to complete the service was great! He got our phone and Internet services up and running in a timely manner and made suggestions for us to get the most benefit from our services. Thank you!
Wightman is an all around great company. Great customer service when calling in. Great prices. Very few interruptions with the internet service. Keep up the fantastic job!
That little bit extra that you provide customers is what sets you apart from other companies and their techs. Thank you for your patience and professionalism.
★★★★★ Excellent service and excellent customer service! [...]
★★★★★ [...] Keep on being fabulous Wightman..you rock!!
Great service, even better customer service, all local people!
★★★★★ Good people, informative and helpful, nice to deal with real people over talking to someone on the phone on the other side of the country or world
Best, most patient, and least expensive. Anyone who has tried Wightman says they will never leave. So happy there will be a store in Stratford. Best company, bar none!!!
Very happy with the service. Thank you.
★★★★★ Awesome service fast and friendly technicians
A big thanks to Wightman, for great troubleshooting work on my service recently.
I just want to give a great big THANK YOU to Wightman, they have surpassed any other cable company out there, bar none.
Whatever issue we have ever had, whether it be phone, internet or tv, we have been treated with patience and knowledgeable solutions to our problem. Each issue has been dealt with in an efficient and timely manner every time.
Two Wightman technicians came to troubleshoot our land line. They were friendly, professional, and competent. We have been very pleased with Wightman.
Great price, clear TV, and internet. When problems arise they are fixed quickly!
★★★★★ Dealt with Chris at Technical support today (2nd call I spoke with his dad but didn't get his name) They were both SO HELPFUL! Always a great experience dealing with Wightman. Thank you!
★★★★★ Great fibre optic service, who would have believed it in the country. I’m loving it.
Love being able to walk into the office to talk to someone if needed. Rarely have an issue and if we do it's taken care of by a real live human being right away. Customer service is the best. Can't beat the prices, which is an added bonus! Love Wightman.
Wanting to send a big thank you for showing kindness and compassion in assisting me with TV set up for my sister who is going into long term care. I was looking at a 2 week wait and you went above your regular duties in getting a much shorter wait time.
I am enjoying Wightman's service. The TV is excellent to watch as is the programming. The crew you have are an excellent bunch. I am glad to be connected to Wightman.
Thank you for the good service. We are happy with everything!
Special thanks to Wightman tech support for their help in setting up the new remotes for the TV. Very professional and most helpful.
I recommend you weekly. Wightman is the only company where I can talk to a real human being and get an answer right away & very quickly. Customer service is second to none. Hope I never have to use another company again!
★★★★★ Wightman took care of me when I had an issue with how they left my yard on an install. Was very impressed how fast they handled it and were very professional and friendly to deal with. I will be considering my internet with them thanks
We have been treated with patience and knowledgeable solutions… in an efficient and timely manner every time.
★★★★ [...] Friendly staff.
You guys are the absolute best to work with… just another example of how great a company should be.
Have had great service and reliability with Wightman using phone and the highest speed fibre.
Your customer service is excellent. If TV service comes to Stratford I will definitely check it out!
I called tech support and… cannot say enough nice things. Very courteous, personable, and helpful! He explained things in an easy to understand way and did not get impatient with my lack of computer knowledge. Thanks again!
The unlimited internet pricing is fair and gives us peace of mind!
★★★★★ After some frustration with service and coordination of changes, I have to take a moment to recognize a local business who took the time to service the heck out of our household. Barry (field tech) our installer (sorry, I can't remember your name) and Courtney (customer service) are the type of employees every business wishes they had. It is seriously refreshing to deal with people who care about your customer experience, and go the extra mile to come through. Thank you for that. Having the issues to deal with in the beginning prevented a 5 star rating, but your customer service means we will be happy to continue supporting your business!
★★★★★ Amazing job all around by Wayne, Kim, Loren, and Patrick.
All I have to say is wow!...customer service is incredible...friendly helpful and follow through is excellent. We were on the fence switching from the "other guys" as we had always been their customer for the last 30 years. The Internet service we have from Wightman is 100 percent more efficient than what we had before. Highly recommend Wightman, they are awesome. Looking forward to being a Wightman customer for the next 30 years.
I wanted to express my gratitude… I had home phone, internet, and TV hooked up and he was very pleasant and patient. I felt comfortable having him in my home. I appreciated his knowledge of the services and that he walked me through the TV and WiFi settings. I am very pleased with how today went and I can’t wait to enjoy it all. Thanks again!
A brick & mortar location for assistance, employees who seem happy, and Wightman provides top notch service… why be with any other provider?
Just want to thank you for your fast and friendly service.
Very reliable; solid service!
★★★★★ Helpful people knew all the answers to my questions. Waiting now to get fibre to my home.
I am thrilled with the service provided that people in cities can only dream of. An Internet Service Provider with good customer service, using state of the art fiber technology, and they let me use my own router with no extra headaches? It certainly makes staying here perfect like good icing on a cake. To settle with something like cable or DSL when Fibre is available is crazy, it is the most reliable and fastest technology known to humans at this time.
★★★★★ New customer of Fiber to the Home - loving it so far.
Awesome support staff!
On Saturday one of your techs came to my home to run a couple extra lines for television. He was amazing. One was a fairly difficult install which he gave me several options for. He ended up running part of it through my basement and then the rest on the outside of the house. Where ever possible he hid it in flashing. Install looks great he also made me aware that I have the option of using my one DVR and connecting throughout the house so I can record and watch in any room. Being a service tech myself I always like to leave and install the way I would want it in my own home and Wightman did not disappoint.
Thank you to your service technicians. They did our installation today and were so friendly and helpful. We were truly impressed by these nice young guys.
Your staff is excellent!
I would like to give a shout out to our Wightman installer. He was clean, courteous, and professional. He was impressive. Wightman has good people working for them. Thanks!
We’ve been Wightman customers for a few months and couldn’t be happier. The installation team were great, fast, professional, and cleaned up after themselves. We now have high speed, unlimited internet, TV service that far exceeds our previous service provider, picture is far superior, whole home PVR is great, guide is much better than our previous service provider as well. We also have 2 cell phones, which we didn’t have before, all for about $30 less a month than our previous service provider.
Really appreciate having fibre service! We have recommended Wightman many times over the past 10 years.
★★★★★ Simply the best ISP out there. So easy to deal with. They have honest pricing with no surprises and you can't beat getting fibre right to your home.
Love your company; wonderful support staff that actually live in the area!
Just wanted to THANK Wightman for adding so many channels for us to watch while at home. I find the nature channels are very stress reducing! Thanks for being such a caring company.
★★★★★ An open area for sitting and very helpful staff makes this place very comfortable.
Love the customer service and great prices!
Wightman is economical, and prompt if there are problems!
Reliable, affordable service, and great customer service!
I have recommended your services to my family and friends!
★★★★★ very quick and cool
★★★★★ Internet has been awesome, great prices, friendly staff and I can't wait for the fiberoptic tv service!!!
Wightman, I'm so glad you came to Centre Wellington. Your staff are wonderful. They are so polite and do everything in their power to solve any problems you may have.
I am quite happy with my Wightman service...if I ever have an issue they are very reliable!
I have nothing but great things to say about Wightman. Having just located here from east of the GTA, the service is a refreshing change!
Product and service are excellent. Outages are extremely rare. Would recommend.
★★★★★ Wonderful people at this location. So helpful and friendly.
I want to submit a big thank you to the team that fixed my TV… You need to be proud of these guys! Great work habits, great customer service abilities, and most of all very knowledgeable about their work. Thank you!
★★★★★ I love this company! Always top notch service and tech support.I would never go back to the larger companies..never! Keep on being fabulous Wightman..you rock!!❤
★★★★★ Internet service is amazing, and fast. Customer service is real people that will find real answers if any issues ever arise. Polite and helpful from installation and everyday!
★★★★★ Best internet service around with great staff and the best technical support.
Good service & good value!
★★★★★ The technical support as well as their customer service team were extremely helpful and courteous. I have no complaints and highly recommend anyone considering having Wightman as their service provider.
★★★★★ No complaints, customer service is fantastic.
Happy customer here!
We have been waiting for Wightman TV with anticipation and have not been disappointed. Seeing caller ID on screen without having to push a button is a real bonus! The clarity is great and the sound can be set lower. It is just a learning thing now to know what is on which channel, etc. We have so much to choose from and the DVR capabilities are tremendous. It was well worth the wait and we certainly have been recommending it to anyone who will listen. We have been a big fan of Wightman since we switched our phone and internet a number of years ago. Your customer service and all employees we have dealt with are awesome. Thank you for coming to Stratford.