Reviews
At Wightman, we are a family of great people who want to deliver wow experiences each and every day. We love hearing from our customers. We are committed to our communities, providing exceptional customer service, and the most advanced technology. Check out what our customers are saying!
Submit your own review on Google or share your testimonial with our feedback form.
Want to share your own story?
Submit Your ReviewWe recently had the pleasure of meeting and dealing with one of your service technicians in the set-up of our new Fibre-Optic system. He was extremely personable, helpful, courteous, knowledgeable, organized, tidy and respectful. Overall, he was a distinct breath of fresh air in these troubling times. We thoroughly enjoyed our interaction with him.
Our daughter moved to Listowel in January 2016 and set up TV, Internet and home phone with Wightman. She has always been very satisfied with the service and the customer service whenever she has contacted them. When we moved into a new build home in August, there was no doubt that we would be choosing Wightman as our provider. We also bundled new cell phones for the 3 of us with Wightman. The service techs who did the initial setup at our house were awesome! We had one very minor signal problem over the Labour Day long weekend and when I called the tech support number, the tech I spoke with was great in trying to help me with the issue. Eventually a tech had to be sent to the house. He was great and the issue was resolved quickly and permanently. Prior to signing on with Wightman, we had a mix of providers for our services. Neither of these companies can compare with the level of service and the competitive pricing that Wightman provides. Thank you and Keep up the great work!
Your focus on the personal touch makes your company stand out!
On Saturday one of your techs came to my home to run a couple extra lines for television. He was amazing. One was a fairly difficult install which he gave me several options for. He ended up running part of it through my basement and then the rest on the outside of the house. Where ever possible he hid it in flashing. Install looks great he also made me aware that I have the option of using my one DVR and connecting throughout the house so I can record and watch in any room. Being a service tech myself I always like to leave and install the way I would want it in my own home and Wightman did not disappoint.
Enjoy Wightman’s service very much!
Good employees make for great business. Thanks, Wightman. I’m completely happy with my internet speed and unlimited feature.
We have been waiting for Wightman TV with anticipation and have not been disappointed. Seeing caller ID on screen without having to push a button is a real bonus! The clarity is great and the sound can be set lower. It is just a learning thing now to know what is on which channel, etc. We have so much to choose from and the DVR capabilities are tremendous. It was well worth the wait and we certainly have been recommending it to anyone who will listen. We have been a big fan of Wightman since we switched our phone and internet a number of years ago. Your customer service and all employees we have dealt with are awesome. Thank you for coming to Stratford.
I just had a great experience with Wightman Technical Support… walked me through a "reboot" of my router (that I was to blame for) and explained the pertinent info quickly and to the point. Simple and I learned something in the process. Great support, great people. No wonder you "guys" are in "The Telephone Hall of Fame".
Great service, even better customer service, all local people!
In the last month, your technician has conducted a house call to deal with internet and cable issues. He was tremendous. Timely courteous, respectful and informative. I wish I had been provided the education when I first signed on. So many services I haven't utilized as I didn't know they existed. Kudo's to Jeremy for an outstanding job!
★★★★★ Amazing job all around by Wayne, Kim, Loren, and Patrick.
Just a shout out to your installer and the guys that came over to help him. Their professionalism was second to none. Very friendly personable guys… never left until we had a full understanding of our new system. Thanks again.
I just want to give a great big THANK YOU to Wightman, they have surpassed any other cable company out there, bar none.
Thank you for the fast response. I know you are the best company and people working for you.
Great service and less expensive. Reliable billing amounts.
Wightman is economical, and prompt if there are problems!
We’ve been Wightman customers for a few months and couldn’t be happier. The installation team were great, fast, professional, and cleaned up after themselves. We now have high speed, unlimited internet, TV service that far exceeds our previous service provider, picture is far superior, whole home PVR is great, guide is much better than our previous service provider as well. We also have 2 cell phones, which we didn’t have before, all for about $30 less a month than our previous service provider.
★★★★★ Great customer service, good prices.
Very happy with the service. Thank you.
★★★★★ Internet has been awesome, great prices, friendly staff and I can't wait for the fiberoptic tv service!!!
★★★★ After some frustration with service and coordination of changes, I have to take a moment to recognize a local business who took the time to service the heck out of our household. Barry (field tech) our installer (sorry, I can't remember your name) and Courtney (customer service) are the type of employees every business wishes they had. It is seriously refreshing to deal with people who care about your customer experience, and go the extra mile to come through. Thank you for that. Having the issues to deal with in the beginning prevented a 5 star rating, but your customer service means we will be happy to continue supporting your business!
Wightman, I'm so glad you came to Centre Wellington. Your staff are wonderful. They are so polite and do everything in their power to solve any problems you may have.
Great service. Great prices. Personal customer service.
★★★★★ I love this company! Always top notch service and tech support.I would never go back to the larger companies..never! Keep on being fabulous Wightman..you rock!!❤
Your customer service is excellent.
Thank you for the quick responses to my requests. Wightman is the best. Thanks again for your excellence service.
Thank you for the good service. We are happy with everything!
It is lovely to have such a professional local telecommunication company. Thank you for the care you show the community!
Great price, clear TV, and internet. When problems arise they are fixed quickly!
I am thrilled with the service provided that people in cities can only dream of. An Internet Service Provider with good customer service, using state of the art fiber technology, and they let me use my own router with no extra headaches? It certainly makes staying here perfect like good icing on a cake. To settle with something like cable or DSL when Fibre is available is crazy, it is the most reliable and fastest technology known to humans at this time.
Wightman's customer service, phone and internet service is top notch.
Best, most patient, and least expensive. Anyone who has tried Wightman says they will never leave. So happy there will be a store in Stratford. Best company, bar none!!!
I love how great my experiences with Wightmans are. You guys are all high quality to me.
I have recommended your services to my family and friends!
★★★★★ No complaints, customer service is fantastic.
★★★★ [...] Friendly staff.
Special thanks to Wightman tech support for their help in setting up the new remotes for the TV. Very professional and most helpful.
Good service & good value!
Whatever issue we have ever had, whether it be phone, internet or tv, we have been treated with patience and knowledgeable solutions to our problem. Each issue has been dealt with in an efficient and timely manner every time.
★★★★★ Great service great people
★★★★★ Great fibre optic service, who would have believed it in the country. I’m loving it.
The technical support lady I was connected to solved my issue quick and sufficiently, and was a pleasure to deal with.
Can’t wait for Fibre to the Home to come to Elora!
Wightman has good service & great customer service reps!
They are willing to help and serve to take care of their customers and the pricing is the best in town.
★★★★★ Internet service is amazing, and fast. Customer service is real people that will find real answers if any issues ever arise. Polite and helpful from installation and everyday!
★★★★★ Best service ever
★★★★★ Awesome service fast and friendly technicians
Real good service from all three - Internet, phone, and TV!
I would like to thank the technicians that work for Wightman Telecom. They are very neat and respectful and I appreciate the call before arriving to make sure I am ready for them. What a great team you have out there representing your company!
★★★★★ Great service, go out of their way to help
Love your company; wonderful support staff that actually live in the area!
★★★★★ Helpful people knew all the answers to my questions. Waiting now to get fibre to my home.
We have been treated with patience and knowledgeable solutions… in an efficient and timely manner every time.
Really appreciate having fibre service! We have recommended Wightman many times over the past 10 years.
I would like to give a shout out to our Wightman installer. He was clean, courteous, and professional. He was impressive. Wightman has good people working for them. Thanks!
We just wanted to take a moment to express our gratitude and thanks to the Wightman staff. The customer service reps who handled our order was friendly and provided an efficient and cost-effective solution to our unique request. The technician who came to complete the service was great! He got our phone and Internet services up and running in a timely manner and made suggestions for us to get the most benefit from our services. Thank you!
★★★★★ Wightman took care of me when I had an issue with how they left my yard on an install. Was very impressed how fast they handled it and were very professional and friendly to deal with. I will be considering my internet with them thanks
I want to submit a big thank you to the team that fixed my TV… You need to be proud of these guys! Great work habits, great customer service abilities, and most of all very knowledgeable about their work. Thank you!
Have had great service and reliability with Wightman using phone and the highest speed fibre.
Your staff is excellent!
You guys are the absolute best to work with… just another example of how great a company should be.
@WightmanTel your tech support is phenomenal ★★★★★ :)
Just want to thank you for your fast and friendly service.
I just wanted to let you know how impressed I was today, with the installation of my internet/cable TV. Appt was set for 8 am till noon. I have my first call from the technician just after 8 am and he appeared within 10 minutes of that call. He was very helpful and patient with a customer who is lacking in technology skills. He answered all my questions until I understood. After he left, he called back and said we forgot about my mobile devices and made sure that they were working before he left. This was such a distinct difference that the service I have received from the larger telecommunication companies. I am very happy have made this change. Thank you
That little bit extra that you provide customers is what sets you apart from other companies and their techs. Thank you for your patience and professionalism.
★★★★★ Good people, informative and helpful, nice to deal with real people over talking to someone on the phone on the other side of the country or world
Just wanted to THANK Wightman for adding so many channels for us to watch while at home. I find the nature channels are very stress reducing! Thanks for being such a caring company.
★★★★★ I'm working from home for the next while so was panicking when our internet went down this morning. Troubleshooting on the phone resulted in a visit and when we ran into obstacle after obstacle the technician patiently resolved each one. Hallelujah! I'm back up and running and very thankful Wightman employs such great folks. Many thanks!!
I just finished a call with a professional personable woman at the tech desk. Not only did she expertly and efficiently fix our problem she did so with grace and humour! Bravo and thanks for the super service! Keep up the great work!
Great service, great prices and a Great Company.
Two Wightman technicians came to troubleshoot our land line. They were friendly, professional, and competent. We have been very pleased with Wightman.
Happy customer here!
★★★★★ New customer of Fiber to the Home - loving it so far.
My family and I love the Fibre to the Home service!
★★★★★ Dealt with Chris at Technical support today (2nd call I spoke with his dad but didn't get his name) They were both SO HELPFUL! Always a great experience dealing with Wightman. Thank you!
A brick & mortar location for assistance, employees who seem happy, and Wightman provides top notch service… why be with any other provider?
I appreciate your reliable service and top-tier, friendly tech support. Keep it up!
★★★★★ Wightman Telecom technician ran internet cabling today for a major renovation we are in the middle of. He did a neat and tidy installation. He was personable, polite and did everything we asked, very well. All the Wightman staff that we have worked with in the past have been great! I would highly recommend Wightman Telecom.
Excellent customer service! Knowledgeable and very helpful technicians. Keep up the good work!
★★★★★ They handle all issues quickly to my liking and very friendly.
★★★★ Good prices for internet, can't wait for fiber to arrive. Also they have very friendly staff.
Great phone support and they are local! thanks
★★★★★ Wonderful people at this location. So helpful and friendly.
Product and service are excellent. Outages are extremely rare. Would recommend.
I have nothing but great things to say about Wightman. Having just located here from east of the GTA, the service is a refreshing change!
We are very happy with Wightman's television and the other 2 services we have with your company. We will promote your service as much as we can. As a former street construction inspector for the city of Stratford, I realize the amount of work that is being done and the investment Wightman has taken on. Thank you for coming to Stratford. Stratford needed Wightman.
★★★★★ We have had Wightman internet and cable for 3+years... ever since fiber was available in our area. We absolutely love the service! I can count on one hand how many times the internet has had disruptions. And, when the internet has gone down, it's always been rectified very quickly! We love that if there is ever an issue, we can call and immediately be in touch with someone to help. They are all always so helpful and friendly. Today, we were driving through Hanover with our truck and 30 foot trailer. We decided to stop in at the Tim Horton's. When we went to leave, we realized that the only spot we could get turned around was where a Wightman truck with trailer had parked. The tech was heading into Tim's. He immediately saw our predicament and went back to his truck to move it in order for us to get out. This happened today, Monday, June 15th at about 2:45pm. Whoever this tech was -- a huge thank you! We absolutely love dealing with this company!!!
Our fibre was installed today and want to give a shout out!
Jamie was our installer and we were very impressed. Jamie is a great example of professionalism, efficiency and mannerly. Good for you, Wightman, for hiring good people!
And, so far, Fibre is awesome.
★★★★★ very quick and cool
Love being able to walk into the office to talk to someone if needed. Rarely have an issue and if we do it's taken care of by a real live human being right away. Customer service is the best. Can't beat the prices, which is an added bonus! Love Wightman.
I helped my parents get Wightman’s Quad package for Internet, TV, Home phone, and new Mobile. Your service and tech people were all so helpful and polite. Especially your tech person (I wish I remembered his name), he was especially helpful and very patient with me in helping me to set up their new email address on their new Galaxy A20 mobile unit. Much appreciated!
★★★★★ Best internet service around with great staff and the best technical support.
Just had Fibre to the Home installed and we are happy with it so far!
A big thanks to Wightman, for great troubleshooting work on my service recently.
★★★★★ Best provider in the area. Staff always available and soon a great choice of optical cable choices in town. The real “ fibre” with an “r”.
★★★★★ Simply the best ISP out there. So easy to deal with. They have honest pricing with no surprises and you can't beat getting fibre right to your home.
I am quite happy with my Wightman service...if I ever have an issue they are very reliable!
I'd like to let you know how impressed I am with the gentlemen that did our fiber pre-wire this morning. They were very professional and personable. Our old house was a challenging case, but they were able to come up with a creative solution to get us wired up, and they never made me feel like a burden. They were clean and very respectful of our home and belongings. Wonderful representatives for your business. A very positive experience.
All I have to say is wow!...customer service is incredible...friendly helpful and follow through is excellent. We were on the fence switching from the "other guys" as we had always been their customer for the last 30 years. The Internet service we have from Wightman is 100 percent more efficient than what we had before. Highly recommend Wightman, they are awesome. Looking forward to being a Wightman customer for the next 30 years.
★★★★★ An open area for sitting and very helpful staff makes this place very comfortable.
Thank you to your service technicians. They did our installation today and were so friendly and helpful. We were truly impressed by these nice young guys.
Good speedy recovery thank you
Just want to say a huge THANK YOU for many years of service. Your people are always friendly, fast, and helpful. Keep up the great work and know that you are very much appreciated.
Best customer service ever! Would recommend Wightman Telecom to anybody.
★★★★★ Recently my remote stopped working. I called and the technician walked me through all the steps to reprogram it. He was kind and patient and made sure it was working perfectly before hanging up. Thanks!
Want to say thank you for the excellent customer service I received. I wish all companies would be as honest and forthright in their dealings as Wightman Telecom.
Reliable, affordable service, and great customer service!
Love the customer service and great prices!
I wanted to express my gratitude… I had home phone, internet, and TV hooked up and he was very pleasant and patient. I felt comfortable having him in my home. I appreciated his knowledge of the services and that he walked me through the TV and WiFi settings. I am very pleased with how today went and I can’t wait to enjoy it all. Thanks again!
The unlimited internet pricing is fair and gives us peace of mind!
Wightman is an all around great company. Great customer service when calling in. Great prices. Very few interruptions with the internet service. Keep up the fantastic job!
Awesome support staff!
Wanting to send a big thank you for showing kindness and compassion in assisting me with TV set up for my sister who is going into long term care. I was looking at a 2 week wait and you went above your regular duties in getting a much shorter wait time.
I am enjoying Wightman's service. The TV is excellent to watch as is the programming. The crew you have are an excellent bunch. I am glad to be connected to Wightman.
A shout-out to your installation crew for the quality of work during the installation of Fibre services to my home… very focused on providing superior customer service — worked diligently to successfully resolve technical issues with connecting my older model TV, which made me very happy.
These last two months have shown us a lot of the bad about companies that we have had the pleasure of dealing with since the flood on June 23 [2017], which has prevented us from living in our home, but today we found one company which we didn't ask for anything from but who went above and beyond for their clients. Wightman Telecom has given us a rebate for the entire time we have been out of the house not just from the time we had a service suspend. They have also waved the reconnection fee for us. None of these things did we ask for they have just done them for us. Very few companies care about their customers like this anymore!!!! THANK YOU WIGHTMANS!!!!!❤❤❤❤
★★★★★ Wightman is amazing! We have never had a problem with them; Holly is very helpful and informative. They have very quick internet, for great prices.
Thank you for the terrific job of Brockton virtual Canada Day 2020. I was out of the area, and unable to watch it at the time, but did so today! Thank you also to the Municipality, Joe Rys and everyone who took part. Wightman you are an excellent community partner!
I called tech support and… cannot say enough nice things. Very courteous, personable, and helpful! He explained things in an easy to understand way and did not get impatient with my lack of computer knowledge. Thanks again!
Great to hear that TV is coming to Stratford. Can hardly wait. We have been pleased with your service for over 9 years.
★★★★★ Excellent service and excellent customer service! [...]
Very reliable; solid service!
★★★★★ The technical support as well as their customer service team were extremely helpful and courteous. I have no complaints and highly recommend anyone considering having Wightman as their service provider.
I recommend you weekly. Wightman is the only company where I can talk to a real human being and get an answer right away & very quickly. Customer service is second to none. Hope I never have to use another company again!