TV

4K FAQ's

1.  What channels do we offer

  • Sportsnet One 4K on channel 471
  • Sportsnet 4K on channel 472

2.  A customer will have to have the following to be able to play 4K content:

  • Be on a fibre fed service. This includes Customers in MDU's that are fed by fibre and service is over in-building copper.
  • An Amulet 6 DVR STB attached to the 4K TV
  • A 4K compliant TV
  • Subscribe to a package that has 4K content - this is packages with Sportsnet One and Sportsnet Ontario
  • What happens if you tune to a 4K channel or recording from a non 4K TV?
  • If the output resolution for the Amulet 6 is set to match the non 4K resolution of the TV (i.e. 1080P), the 4K channel will be scaled down to the current resolution of the TV.

3.  What happens if you tune to 4K on a TV connected to a non 4K STB?

  • The Set top box will display a black screen. Audio will still function.

4.  What happens if the Amulet 6 is connected to the TV using Composite cables, and watching 4k?

  • The Amulet 6 will reformat the video to fit the display, in a 4:3 aspect ratio everything will be "squeezed" to fit this ratio

5. What if I want 4K channels and have your fibre service, a 4K TV and subscribe to SN.

  • Great, to enable 4K, you need an Entone Amulet 6 DVR Set Top Box. There is a self install upgrade charge of $75 for the new device or if you want us to come out and install it, the total charge is $100. The 4K STB is $16.95 per month rental.

6.  I have all the above and I have an Amulet 6 DVR STB. Are there any incremental charges?

  • You are good to go and there are no incremental charges.

7. Is all content on the 4K channels filmed in 4K?

  • Not necessarily. On the SportsNet channels, Rogers does not record or broadcast all of the NHL and NBA games in 4K. They typically publish a list of the games in 4K. Even if a game is not recorded in 4K but is scheduled on the channel guide, it will play. See the NBA and NHL 4K schedules above for examples.

8.  How can we see what games are broadcast in 4K?

  • Sportsnet provides a view of 4K games on their website. The screenshot below shows how they indicate if it is a 4K broadcast. This is available at: Is all content on the 4K channels filmed in 4K?
    A: Not necessarily. On the SportsNet channels, Rogers does not record or broadcast all of the NHL and NBA games in 4K. They typically publish
    a list of the games in 4K. Even if a game is not recorded in 4K but is scheduled on the channel guide, it will play. See the NBA and NHL 4K
    schedules above for examples.
    Q: How can we see what games are broadcast in 4K?
    A: Sportsnet provides a view of 4K games on their website. The screenshot below shows how they indicate if it is a 4K broadcast. This is
    available at: sportsnet.ca/schedule