Phone

711 & IP Relay

711 (TTY) is a free Message Relay service for the hearing and/or speech impaired who use TTY machines to communicate. Standard Telephone users can also make calls to Wightman TTY & IP Relay users — an operator will type spoken words to the Relay user and read back their replies.

TTY Users

TTY to Voice Call

From your TTY, dial 711. It will be answered by an Operator who will read your request, make the call to the other party, and then relay the conversation between the two of you.

Voice Call to TTY

Dial 711. Provide the Operator with the User you want to communicate with. The Operator will make the connection to the other party and then relay the conversation between the two of you.

IP Relay Users

IP Relay is a free Message Relay service for the hearing and/or speech impaired who use the internet to communicate. The IP Relay service is designed to meet the criteria set forth by the CRTC as outlined in Policy 2009-430NOTE: You must register with Wightman to use the service. To register for IP Relay, call us at 1-888-477-2177 or email us here.

How to place a Text to Voice call

In order to initiate a text to voice call, click here or go to Wightman.ca/711 and log in with your IP Relay Username and password.

How to receive a Voice to Text call

Voice Users will need to know your IP Relay Username in order to place a voice to text call. Voice Users can call 1-855-754-9133 to connect with an IP Relay operator.  You must be logged in to the IP Relay portal to receive calls. If you are not logged in, the message will be emailed to you.

How to Place a 911 Call Using IP Relay

While logged in to your IP Message Relay account, select the appropriate button:  911 – Police / 911 – Fire / 911 – Ambulance.  The IP Message Relay Operator will contact 911, confirm your address and translate with various emergency centres until he or she is no longer required and the appropriate department has been dispatched to your location.