Call Waiting

What Does it Do?

Call Waiting notifies you that a second call is on the line and allows you to switch between the calls. The service is always enabled but you can disable it on a per-call basis.

Dial-Up internet users: Call Waiting may cause your internet connection to be dropped if you use Dial-Up internet. To avoid this, insert *70 before your Dial-Up number on the log-in prompt (the screen where you enter your password) to deactivate call waiting for an individual connection. The service cannot be deactivated while there is a call waiting. If you choose to disable this feature permanently, call us at 1-888-477-2177.

How Do I Use It?

To Accept a Call Waiting call:

  • When you hear a Call Waiting tone during a call, press FLASH or LINK on your telephone.
  • You are now connected to the second caller.
  • By choosing FLASH or LINK again, you can go between both callers.
  • If you hang up while a call is still on hold, your telephone will instantly ring, allowing you to reconnect the on-hold call.

To Cancel Call Waiting:

  • To deactivate call waiting for an individual call, dial *70 before making the call.