My Wightman

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FAQ

SmartHub

How Do I Access SmartHub?

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To view your bill or utilize any of the other features, simply click the SmartHub button below and login. If it is your first time using SmartHub, simply click on the “New User” link at the bottom of the screen under the login area and follow the prompts to sign up for an online account. 

You can also get the SmartHub mobile app for iOS & Android. For information about the SmartHub mobile app, read the next FAQ below. 

Wightman Telecom is proud to provide you with powerful, secure and convenient account access, as well as detailed information about your usage via SmartHub. Sign up today to experience the new and exciting features of SmartHub.

 

What Can I Do With SmartHub?

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With SmartHub, you can:

  • View your bill as soon as it's available
  • View mobile voice, text, and data usage and history
  • Manage account information directly and track payment history from mobile devices or the web
  • Manage and update your SmartHub login
  • Update your personal profile information
  • Report an outage
  • Sign-up to receive notifications via email or text messaging concerning activity on your account
  • Contact our office to initiate various customer service requests

          

What is SmartHub?

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SmartHub is an app that allows Wightman customers to access their account information through personal computers and mobile devices, including iPhone, iPad and Android smart phones and tablets. SmartHub is intuitive and easy-to-navigate, and provides so much more than just e-billing.

General FAQ

How do I move my Wightman services?

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To move your Wightman services, call or email Customer Care with the following information:

  • Your Wightman phone or account number
  • Your new mailing and civic (physical) address
  • The date you want your services to move
  • The best way to contact you during your move
  • Whether you need any wiring or jack work done

To make sure that your services are active and ready on your move-in date, please give us at least two weeks notice (more is better!). Happy packing!

To check if Wightman Fibre to the Home is available at your new address, click here.

Support Contact Info

Technical Support Hours 1-877-327-4440:

24 hours a day, 7 days a week, 365 days a year

Customer Care Hours 1-888-477-2177:

Mon - Fri — 8AM - 7PM
Sat — 10AM - 4PM

Fibre to the Home Information Hours 1-877-TOFIBRE [863-4273]:

Mon, Tue, Wed, Fri — 9AM - 5PM
Thurs — 9AM - 7PM

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