Mobility

Text Messaging is Not Working

If you cannot send text messages please follow steps below for both Android devices and iPhones.

  1. Verify voice calls can be made.
  2. Send yourself a text message. Make sure you enter the full 10-digit phone number.
  3. Have someone else send you a text message. 
  4. Reboot the phone

If these steps fail, then confirm that the Message Centre number is entered correctly.

The message centre ensures that your text message is sent to the recipient. If the wrong message centre number is saved in your phone, the text message can't be sent.

To verify Message Centre number, follow the instructions below for your type of device, Android or iPhone.

Android

  1. Tap the message icon
  2. Tap the Menu icon
  3. Tap settings
  4. Tap Text Messages
  5. Tap Message Centre
  6. Enter the Message Centre phone number tap OK.
  7. Press the Home Button to go back to the main screen.

iPhone

  1. Open the dialer keypad on your device and enter the following code *#5005*7672# then press the call button.
  2. The current Message Centre number is shown on the screen. If correct tap Dismiss.
  3. If the message centre number needs changing, enter *#5005*7672#5195060003# and tap Call. The message "Setting succeeded, Service Centre Address, No Address" will appear on screen. Tap Dismiss.

If text messages are still not sending, call Wightman Technical Support at 1.877.327.4440, to ensure you have text messaging enabled.

If all above troubleshooting fails, you made need to reset your phone to factory settings. Please ensure you have backed up your personal information.