Customer Service  1-888-477-2177   |

24 Hour Tech Support  1-877-327-4440

Search
Close this search box.
Search
Close this search box.

Support

Installing Your New SmartRG SR616 Modem

Remove your SmartRG SR616 from the box. You should have:

  • Router
  • Power Adapter
  • Ethernet Cable
  • DSL Cable

Connecting the Cables:

1.   Plug the power adapter into the back of the Smart RG and also into an electrical outlet. Ensure the on/off button* on the side of the Smart RG is pushed in. You should see a Power light.

2.  If you are on FIBER – Plug the white Ethernet cable into the port on the Smart RG router labelled WAN. The other end of this cable should go to an Ethernet jack in the wall or directly to ETH 1 on the Fibre Optic modem. The WAN light should go solid within a few minutes.

2.1 If you are on DSL – Plug the DSL (phone) cable into the port on the SmartRG labelled DSL. The other end of this cable should go to a phone jack in the wall. The DSL light should go solid within a few minutes.

3.  Wired devices can be connected using an additional Ethernet cable (not included) plugged in to any one of the yellow LAN ports on the Smart RG unless the Smart RG is also being used for TV services.

If TV service is also configured on this router, use LAN Port 1 only for devices.



* The Smart RG On/Off – Power Button
Usually located on the side of the SmartRG, although on some models, it is located on the back, to the right of the power adapter cord input.