Fibre to the Home

FAQ

Is Fibre Right for You?

Do I Want Fibre?

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If you are moving to Hanover, Harriston, Listowel, Mount Forest, Palmerston, or Walkerton – or have already moved into a home in one of these towns that has an Optical Network Terminal (see photo), all you have to do is call us at Wightman to activate your fibre services. We offer phone, TV, and the fastest internet speeds in Canada! Simply call us today at
1-888-477-2177 and we will activate your fibre services!
Wightman's Fibre to the Home is coming to Elora and is now available in Fergus! We encourage current customers, and Fergus & Elora residents who want to sign up for Wightman FTTH, to visit us at our Fergus location or to call 1-877-TOFIBRE (863-4273). Be included in the evolution!

What Difference Does it Make?

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Wightman’s Fibre to the Home Lets You Do More
Discover what you can do with Wightman’s Fibre to the Home. Video streams better, files upload & download faster, and even browsing is more fun. You can watch TV, use the phone, and stream HD video all at the same time without any connection lag. You can even do more with the money Wightman helps you save! Wightman gives you more for less!
FIBRE INCREASES YOUR PROPERTY VALUE
According to sources cited by the Fibre to the Home Council in the 9th edition (Fall 2013) of “What Fibre Broadband Can do for Your Community,” the value of your home will increase if you have Fibre to the Home. Fibre-equipped homes, apartments, and offices rent & sell faster and command a price premium over real estate without fibre. Today’s prospective buyers are looking for a new type of utility — connectivity.
IT GIVES YOUR COMMUNITY AN ADVANTAGE
Families and businesses are looking for connectivity when it’s time to relocate. A location with Fibre to the Home service means a fast, reliable connection with plenty of carrying capacity (bandwidth). So what can fibre do for your community?

  • Students in fibred schools can experience new ways of learning
  • Fibred hospitals and clinics can use more of the most advanced medical technology — from faster access to online references to remote surgery.
  • Fibre access can be a big draw for business, especially tech-related services and industries.
  • Potential new residents don’t have to trade connectivity for the quality of life they would experience living in a smaller community.

What Is Fibre?

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Fibre to the Home uses glass fibre to carry communications signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable method of delivering internet, digital TV, and phone services.
Fibre uses light instead of electricity to carry signals, and since light travels so quickly, Fibre to the Home can carry an enormous number of signals to and from your home at previously unheard of speeds. Like water and electricity, a fast connection is an essential utility. Without it, it’s almost impossible to keep up.

Why Fibre? Why Now?

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What do you do online? Email family & friends, share photos, shop, and blog? Or maybe you watch movies, listen to music, or catch up on your favourite TV show. Or do you do all of the above and keep the world updated on your life with all your social media accounts?
It’s hard to believe that in 2004, Facebook, Youtube, Twitter, and Instagram didn’t exist. Even iTunes was new! But now, according to the Canadian Internet Registration Authority, “Canadians spend more time online than anybody else in the world.” We are a wired nation in a wired world with a wired future. Without a good internet connection, you’re going to be left behind.
Wightman's Fibre to the Home vs the Other Guys
• Fibre to the Home is faster
As we do more and more online, we’ll need faster and faster internet speeds. Only Wightman’s Fibre to the Home is ready for the future, with the ability to deliver speeds in excess of 1,000 Mbps right now.
• Wightman’s Fibre to the Home is a great multi-tasker
Wightman’s Fibre to the Home can carry more signals at one time than copper cable. How much more? Try comparing a river to your garden hose! According to the Fibre to the Home Council, one bundle of fibre not much thicker than a pencil can carry all the world’s communications traffic. Fibre to the Home lets you do more, watch more, talk more, and play more without ever over-loading your connection.
• Wightman’s Fibre to the Home is future-proof
The future is online. Most people use web-connected technology every day, whether they own a computer or not. As demand for a faster, higher-capacity connection increases, Wightman’s Fibre to the Home will be able to provide it.

How Does Fibre to the Home Work?
TECHNICAL MADE SIMPLE
Imagine a garden hose. Now imagine that the inside of that hose has been coated from one end to the other with a mirror. If a friend were to shine a light in one end of the hose, the light would reflect off the mirror coating and reach the other end, even if the hose were twisted and turned around corners. Now imagine that your friend started turning their light on and off in a pattern (like Morse code). Communication is now possible. This is how fibre optics works.
WHAT MAKES "FIBRE TO THE HOME" DIFFERENT?
Most providers use fibre optics in their networks now. But Wightman’s Fibre to the Home is distinctly different! While others may use fibre to stretch from town to town, Wightman Telecom is the only provider in your community that brings fibre optic technology right into your home. It’s a direct fibre connection from us to you.
WILL MY ELECTRONICS STILL WORK WITH FIBRE TO THE HOME?
Yes they will! When we bring fibre into your home, we install a small device (called an ONT) that translates the fibre optic “light signal” back into electrical signals that your phone, TV, computer, and Wi-Fi router can understand. The ONT, also does the job of a modem, eliminating the need to rent or purchase additional equipment.

Getting Fibre to the Home

Will my phone still work in a power outage?

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The ONT that connects your phone to Wightman's fibre is powered by electricity, and has a built-in battery in the event of a power outage. Your battery will provide emergency power for several hours of talk if the power goes out.

Support Contact Info

Technical Support Hours 1-877-327-4440:

24 hours a day, 7 days a week, 365 days a year

Customer Care Hours 1-888-477-2177:

Mon - Fri — 8AM - 7PM
Sat — 10AM - 4PM

Fibre to the Home Information Hours 1-877-TOFIBRE [863-4273]:

Mon, Tue, Wed, Fri — 9AM - 5PM
Thurs — 9AM - 7PM

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