Fibre to the Home

FAQ

Is Fibre Right for You?

Do I Want Fibre?

Show / Hide

If you are moving to one of the following towns:

  • Elora
  • Fergus
  • Hanover
  • Harriston
  • Listowel
  • Mount Forest
  • Palmerston
  • Teeswater
  • Walkerton

– or have already moved into a home in one of these towns that has an Optical Network Terminal (see photo below), all you have to do is call us at Wightman to activate your fibre services. We offer phone, TV, and the fastest internet speeds in Canada! Simply call us today at 1-888-477-2177 and we will activate your fibre services!

Wightman Fibre to the Home is coming to Stratford. We encourage current customers, and Stratford residents who want to sign up for Wightman FTTH, to visit us at one of our locations or to call 1-877-TOFIBRE (863-4273). Be included in the evolution!

What Difference Does it Make?

Show / Hide

TECHNICAL MADE SIMPLE

Imagine a garden hose and picture the inside of that hose has been coated from one end to the other with a mirror. If a friend were to shine a light in one end of the hose, the light would reflect off the mirror coating and reach the other end, even if the hose were twisted and turned around corners. Imagine that your friend started turning their light on and off in a pattern (like Morse code). Communication is now possible. This is how fibre optics works, except the light is being turned off and on a billion times a second!

WHAT MAKES WIGHTMAN FIBRE TO THE HOME DIFFERENT?
Most providers use fibre optics in their networks now. But Wightman’s Fibre to the Home is distinctly different! While others may use fibre to stretch from town to town, Wightman provides the fibre optic technology right into your home. It’s a direct fibre connection from us to you.

HOW WILL MY ELECTRONICS WORK WITH FIBRE TO THE HOME?
When we bring fibre into your home, we will install a small device called an ONT that translates the fibre optic “light signal” into electrical signals that your phone, computer, TV, and wireless devices can understand.

WIGHTMAN FIBRE TO THE HOME LETS YOU DO MORE
Discover what you can do with Wightman Fibre to the Home – better video streaming, faster file upload and download, and even browsing that’s more fun. You can watch TV, use the internet on your mobile phone, and stream HD video all at the same time without any connection lag.  Our Fibre to the Home internet doesn't slow down, even at peak usage times.
FIBRE INCREASES YOUR PROPERTY VALUE
According to sources cited by the Fiber Broadband Association in the 13th edition (Fall 2017/19) of “What Fiber Broadband Can Do For Your Community,” the value of your home will increase if you have Fibre to the Home. Fibre-equipped homes, apartments, and offices rent and sell faster and command a price premium over real estate without fibre. Today’s prospective buyers are looking for a new type of utility – connectivity.
IT GIVES YOUR COMMUNITY AN ADVANTAGE
Families and businesses are looking for connectivity when it’s time to relocate. A location with Fibre to the Home service means a fast, reliable connection with plenty of carrying capacity (bandwidth). So what can fibre do for your community?

  • Schools can offer students new experiences for learning.
  • Hospitals and clinics can use more of the most advanced medical technology — from faster access to online references to remote surgery.
  • Fibre access can be a big draw for business, especially tech-related services and industries.
  • Potential new residents don’t have to trade connectivity for the quality of life they would experience living in a smaller community.

What Is Fibre?

Show / Hide

Fibre to the Home uses glass fibre to carry communication signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable, and scalable method of delivering internet, digital TV, and phone services.
Fibre uses light instead of electricity to carry signals, and since light travels so quickly, Fibre to the Home can carry an enormous number of signals to and from your home at previously unheard of speeds. Like water and electricity, a fast internet connection is an essential utility for homes and businesses.

What Makes Wightman Special?

Show / Hide

At Wightman, our vision is to be the people’s trusted choice in the communities we serve.  We are passionate about providing the best possible experience in every interaction.
That’s why we work every day to create WOW experiences for our customers. After 110 years, our philosophy is still People First.
What it means for you:

  • Greeting you with a live, local voice on every call
  • Answering your call in seconds
  • A community-focused, local provider whose employees live and work where you do.
  • We also use the products we sell, so you know that we’ll stand behind them and provide the support you need when you need it 24/7, 365 days a year. 
  • Playing an active role in your community, both corporately and individually by supporting service groups, minor sports, and community organizations
  • Creating local jobs

More than just talk, we've won several service excellence awards, and we receive great feedback from our customers. Read what our customers are saying here.

Why Fibre? Why Now?

Show / Hide

What do you do online? Email family and friends, share photos and videos, shop, and blog? Or maybe you watch movies, listen to music, and catch up on your favourite TV shows. Or do you do all of the above and keep the world updated on your life with all your social media accounts?

It’s hard to believe that in 2004, Facebook, YouTube, Twitter, and Netflix didn’t exist – even iTunes was new! But now, according to the Canadian Internet Registration Authority (CIRA), “nearly 40% of Canadians spend more than five hours per week streaming TV, movies, or video.” With the explosion of HD (and even 4K) content available, it’s estimated that bandwidth requirements will grow by 50% every year! Without a high-quality connection, you’ll get left behind. Wightman Fibre to the Home will allow you to keep up.

Wightman Fibre to the Home versus the other guys

  • Fibre to the Home is faster
    As we do more and more online, we’ll need faster and faster internet speeds. Only Wightman Fibre to the Home is ready for the future, with the ability to deliver speeds in excess of 1,000 Mbps (1 Gbps) right now.
  • Wightman Fibre to the Home is a great multi-tasker
    Wightman Fibre to the Home can carry more signals at one time than copper cable.
  • How much more?
    Try comparing the Avon River to your garden hose!  According to the Fiber Broadband Association (Fall 2017), one bundle of fibre not much thicker than a pencil can carry all the world’s communication traffic.  Fibre to the Home lets you do more, watch more, talk more, and play more without overloading your connection.
  • Wightman Fibre to the Home is future-proof
    The future is online. Most people use web-connected technology every day, whether they own a computer or not.  As demand for a faster, higher-capacity connection increases, Wightman Fibre to the Home will be able to provide it.

Getting Fibre to the Home

Will my phone still work in a power outage?

Show / Hide

The ONT that connects your phone to Wightman's fibre is powered by electricity, and has a built-in battery in the event of a power outage. Your battery will provide emergency power for several hours of talk if the power goes out.

Support Contact Info

Technical Support Hours 1-877-327-4440:

24 hours a day, 7 days a week, 365 days a year

Customer Care Hours 1-888-477-2177:

Mon - Fri — 8AM - 7PM
Sat — 10AM - 4PM

Fibre to the Home Information Hours 1-877-TOFIBRE [863-4273]:

Mon, Tue, Wed, Fri — 9AM - 5PM
Thurs — 9AM - 7PM

Contact Us