Fibre to the Home

FAQ

Is Fibre Right for You?

Do I Want Fibre?

Show / Hide

Check if service is available at your address or if you've moved into a home that has our Optical Network Terminal (see photo below), all you have to do is call us to activate fibre services. We offer phone, TV, and the fastest internet speeds in Canada! Simply call us today at 1-888-477-2177 and we will activate your fibre services!

Check your address 

We encourage current customers and new residents, who want to sign up for Wightman Fibre to the Home, to visit us at one of our locations or to call 1-877-TOFIBRE (863-4273). Be included in the evolution!

What Difference Does it Make?

Show / Hide

Technical made simple

Imagine a garden hose and picture the inside of that hose has been coated from one end to the other with a mirror. If a friend were to shine a light in one end of the hose, the light would reflect off the mirror coating and reach the other end, even if the hose were twisted and turned around corners. Imagine that your friend started turning their light on and off in a pattern (like Morse code). Communication is now possible. This is how fibre optics works, except the light is being turned off and on a billion times a second!

What makes Wightman Fibre to the Home different? 
Most providers use fibre optics in their networks now. But Wightman’s Fibre to the Home is distinctly different! While others may use fibre to stretch from town to town, Wightman provides the fibre optic technology right into your home. It’s a direct fibre connection from us to you.

How will my electronics work with Fibre to the Home? 
When we bring fibre into your home, we will install a small device called an ONT that translates the fibre optic “light signal” into electrical signals that your phone, computer, TV, and wireless devices can understand.

Wightman Fibre to the Home lets you do more
Discover what you can do with Wightman Fibre to the Home – better video streaming, faster file upload and download, and even browsing that’s more fun. You can watch TV, use the internet on your mobile phone, and stream HD video all at the same time without any connection lag.  Our Fibre to the Home internet doesn't slow down, even at peak usage times.

Fibre increases your property value
According to sources cited by the Fiber Broadband Association in the 13th edition (Fall 2017/19) of “What Fiber Broadband Can Do For Your Community,” the value of your home will increase if you have Fibre to the Home. Fibre-equipped homes, apartments, and offices rent and sell faster and command a price premium over real estate without fibre. Today’s prospective buyers are looking for a new type of utility – connectivity.

It gives your community an advantage
Families and businesses are looking for connectivity when it’s time to relocate. A location with Fibre to the Home service means a fast, reliable connection with plenty of carrying capacity (bandwidth). So what can fibre do for your community?

  • Schools can offer students new experiences for learning.
  • Hospitals and clinics can use more of the most advanced medical technology — from faster access to online references to remote surgery.
  • Fibre access can be a big draw for business, especially tech-related services and industries.
  • Potential new residents don’t have to trade connectivity for the quality of life they would experience living in a smaller community.

What Is Fibre?

Show / Hide

Fibre to the Home uses glass fibre to carry communication signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable, and scalable method of delivering internet, TV, and phone services.
Fibre uses light instead of electricity to carry signals, and since light travels so quickly, Fibre to the Home can carry an enormous number of signals to and from your home at previously unheard of speeds. Like water and electricity, a fast internet connection is an essential utility for homes and businesses.

What Makes Wightman Special?

Show / Hide

At Wightman, our vision is to be the people’s trusted choice in the communities we serve.  We are passionate about providing the best possible experience in every interaction.
That’s why we work every day to create WOW experiences for our customers. After more than 110 years, our philosophy is still People First.
What it means for you:

  • Greeting you with a live, local voice on every call
  • Answering your call in seconds
  • A community-focused, local provider whose employees live and work where you do.
  • We also use the products we sell, so you know that we’ll stand behind them and provide the support you need when you need it 24/7, 365 days a year. 
  • Playing an active role in your community, both corporately and individually by supporting service groups, minor sports, and community organizations
  • Creating local jobs

More than just talk, we've won several service excellence awards, and we receive great feedback from our customers. Read what our customers are saying here.

Getting Fibre to the Home

Temporary Line Burial FAQ (also known as a BSW)

Show / Hide

When is line burial season?

Line burial season starts May 1st and ends Nov 30th depending on ground conditions.

How is the line buried?

The burial is completed outside of the house.
A preview is completed prior to the installation.
The BSW is installed from the closest pedestal to the protector at the house.
The line will be buried at depth ranges from 12” to 16”.
Our BSW Installation Crew will ensure your landscaping is kept to its original condition.

How long will it take for my line to be buried?

All work orders are prioritized based on submission date starting May 1st.
Depending on the requirements of the work, completion time may exceed 12 weeks.
If 12 weeks have passed and the line has not been buried yet, rest assure that your order is still in line to be completed.

What is required for the burial?

We will not need access to your home as the burial is completed outside of the house.
The BSW Installation Crew may require access to your neighbor’s property, if so, they will request access once on site.
Municipal permits are not required for BSW installs on private property, but occasionally Municipal Permits are required if work is being done on or crossing Public Property.

  • Wightman Contracting does not locate and mark other utilities other than our own. 
  • Wightman Contracting will obtain all necessary locates to complete the work safely.
  • The burial contractors must therefore submit a request to OntarioOneCall, which assigns a locating team, to mark the indicators for other utilities. This procedure can take 2 to 4 weeks and is valid for 30 days

Spray paint & Flag Colours: gas (yellow), communication lines (orange), hydro (red) and water (blue).

What should I do if there is a problem with my temporary line?

If the temporary cable line is posing a safety issue, has not been removed, or if the cable line has snapped or become broken, please contact our Technical Support team at 1-877-327-4440.

Will my phone still work in a power outage?

Show / Hide

The ONT that connects your phone to Wightman's fibre is powered by electricity, and has a built-in battery in the event of a power outage. Your battery will provide emergency power for several hours of talk if the power goes out.

Support Contact Info

Technical Support 1-877-327-4440

24 hours a day, 7 days a week, 365 days a year 
Email Technical Support

Self-Help Support   


Customer Care 1-888-477-2177

Mon - Fri: 8AM – 7PM

Sat: 10AM – 4PM

Fibre to the Home 1-877-TOFIBRE [863-4273]

Mon - Fri: 8AM – 7PM

Sat: 10AM – 4PM

Contact Us