A. Wightman’s Arthur store is now closed. You can reach our Customer Care Team by phone at 1-877-863-4273 or email at [email protected] You can also visit our Fergus and Orangeville locations for in-store service.
Visit us in person at 490 St. Andrew St. W, Fergus or 95 First Street, Unit B4, Orangeville.
Q. What do I need to complete the Fibre to the Home Service Agreement?
A. To complete the form you’ll need your name, address, service address (if different), contact details, services you would like to add, and your signature. The Fibre to the Home Service Agreement gives us permission to:
Contact you to arrange for a site preview to determine the best location to bring fibre into your home.
Bring fibre from the street to your home/business.
Access your home/business to install the ONT and wiring as required.
We will send you our Fibre Agreement to sign that gives us your commitment to keep the services for 3 years. It’s advantageous to sign up as early as you can as you then lock your 3-year term in at the price as of the day you sign up.
Q. What is Fibre to the Home?
A. Fibre to the Home uses glass fibre to carry communications signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable method of delivering internet, TV, and phone services.
Q. Why is fibre better than copper lines, or wireless service?
A. Fibre optics provides the most robust, secure, and cost-effective solution for bringing truly high-speed internet to individual homes. It can manage significantly faster internet speeds over greater distances, and it is not subject to transmission interference like copper, coaxial cable, and wireless. Fibre optics offers more transmission security, requires less maintenance, and has a significantly longer lifespan than other technologies.
Q. Do I have to take phone, internet, and TV service to get fibre installed?
A. No. Subscription to only one service is required to have fibre installed. However, bundling all your services with Wightman should provide you with more savings.
Q. Will I still need an internet modem with Fibre to the Home?
A. No. The ONT does the job of a modem, but it is not wireless. If you would like to connect to the internet from any room in your home, Wightman offers a wireless router for only $4.95 per month.
Q. Can I keep my current television provider?
A. Yes. However, bundling all your services with Wightman should provide you with more savings.
Q. How is an ONT powered? Does it require a battery?
A. An ONT is powered by electricity but requires a battery in the event of a power outage. If you have telephone service, our battery will provide emergency power for several hours of talk time during an outage.
Q. Is there any cost to me for Fibre to the Home installation?
A. No. Fibre to the Home installation is free if you subscribe to our service during the initial construction period.
Q. What if I do not agree to have Fibre to the Home installed now and decide I want it later?
A. Customers who wait until after fibre construction is complete in their neighbourhood will incur an installation fee.
Q. If I’m already a Wightman customer, will you automatically fibre my home or business?
A. No. Current customers are required to sign up for our Fibre to the Home service. You can visit one of our offices, sign up online, call, or email us.
Q. What happens to my three-year commitment if I move?
A. The commitment will be cancelled at no cost if you move from your current address.
Q. If I switch my internet, TV, or phone provider to Wightman, will I still incur monthly charges from my present provider?
A. No. Service providers have to cancel your account on the day you request and we can take care of this for you if you like. You will receive a final bill from your current provider and are responsible for returning any of their equipment that you are renting.
Q. Can I keep my current phone number?
A. Yes, you can keep your current phone number. Wightman will port this phone number from your current provider on your behalf.
Q. When will construction be starting in Arthur?
A. Main construction is now complete in Arthur, check our blog for updates on construction progress.
Q. When will you be on my street?
A. We will publish our progress on our website that gives a high level view. As we start the mainline construction, we will drop off bags with information on our services and describing the construction process. This letter indicates we will begin construction in the next week or so after delivery.
Q. Are you bringing fibre to the whole town?
A. We are planning to cover the entire town with mainline fibre. There will be some addresses that getting a service line in is not possible and we may not be able to serve that location. This happens very rarely.
Q. How do I know if my address will get fibre?
A. Stop in and see us, give us a call, or send an email and we can confirm for you.