Wightman has acquired a group of customers within Stratford and Listowel from Mornington. This information is for those customers. Rest assured that other than the branding on your bill, you shouldn’t notice any impact to your services. We are including below some frequently asked questions and answers that we hope you’ll find helpful. If you have additional questions, we encourage you to call us at 1-877-863-4273, or visit any one of our four office locations, including our Stratford store at 587 Huron Street, Unit 3.
Frequently Asked Questions:
Q: Did Wightman acquire Mornington?
A: No, Wightman has only acquired a group of customers within Stratford and Listowel from Mornington. Mornington Communications will continue to operate as usual.
Q: Do I have the option of staying with Mornington for my phone and internet services?
A: While you don’t have the option of staying with Mornington as your phone and internet service provider, we are working to make your transition to Wightman as seamless as possible. Like Mornington, Wightman has also been in business for more than a century, and we have a long history of family values and a customer-first, community focus.
Q: My payments are pre-authorized. Will this continue with Wightman?
A: Unfortunately, your pre-authorized payment arrangements cannot automatically transfer to Wightman. Our Customer Care team will be happy to help you set up pre-authorized payment (PAP), EFT (electronic funds transfer), and/or e-billing. You can reach our team at 1-888-477-2177 Monday-Friday between 8AM-7PM and Saturdays between 10AM-4PM. You can also visit one of our locations in person, including our Stratford store at 587 Huron Street, Unit 3 (directions to our locations and office hours can be found at wightman.ca/contact). You can also sign up for e-billing online at wightman.ca/signup after you receive your first invoice from Wightman.
Q: What will happen to my Mornington Mobility account?
A: Your Mornington Mobility account will stay the same and will continue to be billed by Mornington. There will be no change to your Mobility service.
Q: What if I have Mornington Security services?
A: Your Mornington Security services will continue to be billed by Mornington. There will be no change to your Security service.
Q: I have internet service with Mornington, but phone service with another provider. Can I change my phone service to Wightman?
A: Yes, we can take care of that as part of moving your services to Wightman and you can keep your current number.
Q: Can I now get Wightman TV service?
A: We need to connect you with Wightman Fibre to the Home to provide TV service. In Listowel, we have completed our Fibre to the Home project and can provide you with TV service. In Stratford, we are in the middle of our Fibre to the Home project and depending on your location TV service may be available right now, or in the near future. Please contact us to verify the timing of Fibre construction to your location.
Q: Will my phone number stay the same?
A: Yes, your phone number will stay the same.
Q: Do I have to change my email address?
A: No, you can keep your current email address, even if it is a Mornington email address.
Q: What difference will there be to my service(s)?
A: You shouldn't notice any difference to your services while you are on a copper connection. If you live in a location where Wightman Fibre to the Home is available, we will be contacting you to arrange a convenient time to install Fibre to your location.
Wightman Fibre to the Home connects you with the most advanced technology available, including internet service with speeds up to 1 Gbps, digital TV service with hundreds of channels available, UPick Standalone channel options, and phone service with ten free features.
Q: When am I being switched to Wightman?
A: We will begin migrating customers to Wightman on September 27th, and the majority will be done within a day or two. For any migrations beyond that, we will contact you directly to let you know.
Q: What other services can I get from Wightman?
A: Wightman provides Fibre to the Home service in your community, which brings a fibre optic connection directly into your location and connects you to internet service with speeds up to 1 Gbps, digital TV service with hundreds of channels available and UPick Standalone channel options, and phone service with ten free features. We also provide Wightman Mobility, with plans starting at $24.95/month. You can bring your own device for additional savings, and customers who bundle all four services with Wightman qualify for our quad play discount.
Q: Will I need new equipment?
A: No, you will not need new equipment for your current services, unless you want to upgrade to Wightman’s wireless router for your internet service. Our wireless router is $4.95 per month, has the latest WiFi capabilities, and is fully supported by Wightman tech support.
Q: If I have a problem with my service now, whom should I call?
A: Until we migrate your service over, you should contact Mornington. After the migration, you can contact Wightman technical support at 1-877-327-4440. Our tech support team is based out of Hanover, and we are available 24 hours a day, 7 days a week, 365 days a year.
Q: Does Wightman offer a Member Share?
A: No, Wightman is not a Co-operative. Your Mornington member share will be returned on your last Mornington invoice.