Living our Value of Commitment and Dedication

At Wightman, two of our values are Commitment and Dedication:

Our family at Wightman strives to live our values every day, even during times of uncertainty, such as we are experiencing right now during the COVID-19 pandemic. For the latest updates on how we're responding to the pandemic, please visit wightman.ca/covid19


COMMITMENT TO COMMUNITY

While many of the community events that Wightman sponsors each year – including our local home and lifestyle shows, local hospital foundation galas, sporting events, and more – have been either canceled or postponed due to the pandemic, we remain committed to our local communities.

Wightman Community TV
Our Wightman Community TV channel 6 team continues to work (remotely, mind you) with local Chambers of Commerce and Municipalities to bring you timely updates.

  • We're posting event updates and cancellations as part of our daily Community Events.
  • We've uploaded more content to our YouTube channel so our communities can stay entertained.
  • We're encouraging our viewers to keep exercising with our VON Exercise Classes Playlist.
  • We've partnered with VON to create a healthy-living inspired, informative playlist including our Falls Prevention Series.
  • We continue to share new content on Community TV channel 6 each week, including local church services so you can continue to stay in touch and connected.
  • We've launched our Wightman Community TV Concert Series, encouraging local artists to send us their recordings so we can celebrate our community with a "Living Room" Concert Series – you can get more info here.

Working and learning from home

We understand that many of our customers are or have already in the past couple of weeks transitioned to work from home, and that many of you – like us – now have children who are learning from home. This can all be a huge adjustment for families!

  • Rest assured that we're making sure our customers stay connected with unlimited connections – Wightman does not charge for internet usage.
  • We've also got many extended free TV previews happening now, so you and your family can stay informed and entertained.
  • We compiled our most popular features for people working from home, so you can activate the features that will be most helpful to you during this time.


CUSTOMER DEDICATION

We fully understand that the COVID-19 pandemic has changed the way we all live and work. Many of us have had to make adjustments.

  • For the foreseeable future, our offices are closed, however we are still here! You can reach out to us by phone, email, or chat on our website.
    • Our Customer Care team remains available Mon-Fri 8:00AM-7:00PM and Sat 10:00AM-4:00PM by calling 1-888-477-2177
    • Our Technical Support team remains available 24/7/365 by calling 1-877-327-4440
  • For customers who need to exchange or return equipment, give our team a call and we can make these arrangements.
  • For customers who want to make changes to their services, we encourage you to sign up for a Wightman SmartHub account
    • Wightman SmartHub enables customers to easily add/change services, manage your account, and pay your bill online.
      • Visit wightman.ca/signup to set up your free Wightman SmartHub account today! If you need help setting it up, give our Customer Care team a call.

We want to say a BIG THANK YOU to all our medical professionals, front line workers, and other essential workers who are working non-stop to keep us healthy, providing for our families, and keeping us all connected. We are in this together!

We also say THANK YOU to our customers, who are adjusting to this "new normal" along with us. Together, we will win!


Here is what some of our customers are saying:

“You have excellent service people... In my dealings with your staff, they have always been courteous, thorough and conscientious. Everyone is aware of the brand they represent and they do it proud.”  Allen, customer for more than 12 years


"I am enjoying Wightman's service. The TV is excellent to watch as is the programming. The crew you have are an excellent bunch. I am glad to be connected to Wightman." Wendy, customer for more than 5 years


"I recommend you weekly. Wightman is the only company where I can talk to a real human being and get an answer right away & very quickly. Customer service is second to none. Hope I never have to use another company again!" Kim, customer for more than 2 years


"That little bit extra that you provide customers is what sets you apart from other companies and their techs. Thank you for your patience and professionalism." Len, customer for more than 5 years


"Just wanted to THANK Wightman for adding so many channels for us to watch while at home. I find the nature channels are very stress reducing! Thanks for being such a caring company." Ardda, customer for more than 10 years


We love hearing from our customers. You can leave us your feedback here.