Our Commitment to Accessibility

Our commitment is to improve the accessibility of our products and services for those with disabilities. 

The CRTC (Canadian Radio-television and Telecommunications Commission) has created a Wireless Code so that consumers of wireless (voice and data) services can be better informed of their rights and obligations contained in their contracts with wireless service providers. CRTC Wireless Code in Sign Language video.

Service Features for Those with Disabilities

Below outlines the accessibility services available to you.

HEARING:

Service Feature: Service Description: How Service Improves Accessibility:

Video Calling

Allows the user to use video and audio for communication between people in real time using the camera on their mobile device.

This feature helps facilitate the use of sign language for persons who are deaf, deafened, hard-of-hearing, or speech-impaired (DHHSI).

Call Display 

Allows the user to see the caller’s name or phone number before they answer.

Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish.

Call Answer

Allows the user to have all calls automatically answered and records a message for incoming calls when you are not available to answer.

Access your call answer messages with audio output through any computer with internet on your phone.

Wightman ONE

Calls can be programmed to ring at several numbers such as your mobile, home phone, or office extension, or to ring simultaneously at each location.

You have the flexibility of setting and removing the programming yourself.

Text to landlline Messaging

Ability to send text messages from a mobile phone to a landline phone. The text messages are converted into voice messages.

Ability to facilitate better communication for persons who are deaf, deafened, hard-of-hearing, or speech-impaired (DHHSI).

Messaging

Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.

Commonly-used method of communication for persons who are deaf, deafened, hard-of-hearing, or speech-impaired as it does not require use of hearing or speech.

Automatic Recall

Allows user to see the number of the most recent incoming call with the option dial that number.

Feature is helpful for those with hearing, speech-related and cognitive disabilities; does not require use of hearing or speech.

Voicemail To Email

This is included as part of Wightman's Call Answer feature.

Sends a copy of any voicemail message you receive to your email address in the form of an audio file.

Hearing Aid Compatibility (HAC)

Information on hearing aid compatibility available on select devices.

Assists customers who use hearing aids to make an informed decision about an accessible phone.

National Do Not Call List 

Reduces unsolicited/ telemarketing calls. 

Helps streamlining your calls and potentially improving overall experience.

IP Relay

A free Message Relay service for the hearing and/or speech impaired who use the internet to communicate.  NOTE: You must register with Wightman to use the service. To register for IP Relay, call us at 1-888-477-2177 or email us here.

The IP Relay service is designed to meet the criteria set forth by the CRTC as outlined in Policy 2009-430. To learn more visit our Support page.

711 (TTY)

711 is a message relay service for the hearing and/or speech impaired who use TTY machines to communicate.

Standard Telephone users can make calls to Wightman TTY & IP Relay users and an operator will type spoken words to the IP Relay user and read back their replies. Learn more

Voice Call to TTY

Call to TTY user you must provide the Operator with the User you want to communicate with. The Operator will make the connection to the other party and then relay the conversation between the two of the two parties.

This feature helps facilitate communication with deaf, deafened, hard-of-hearing, or speech-impaired (DHHSI) persons.

TTY to Voice Call

TTY user can make a voice call with assistance of an Operator who will read the request, make the call to the other party, and then relay the conversation between the two of the two parties.

This feature helps facilitate communication with deaf, deafened, hard-of-hearing, or speech-impaired (DHHSI) persons.

Accessible Locations

Our service locations are accessible for customers with disabilities.

Easy access to entrance, customer service area, and showrooms.

SMART Hub (Self Serve)

Allows customer to manage their account on the go using the Web browser on their mobile phone.

Makes it easier for customers to manage their account on their own, and lessens the need to contact customer service.

Customer Service

Our Customer Service can be contacted by phone, email, IM or by mail.

A variety of methods to communicate with customer service that is more accessible.

Flexible Option Plans 

Variety of service plans and features available that can be tailored to suit customer needs.

Allows customer the flexibility to create a plan that includes features which improve the accessibility of their device.

VISUAL:

Service Feature: Service Description: How Service Improves Accessibility:

Call Display 

Allows the user to see the caller’s name or phone number before they answer.

Provides a visual indication that someone is calling.

Call Answer

Allows the user to have all calls automatically answered and records a message for incoming calls when you are not available to answer.

Access your call answer messages with audio output through any computer with internet on your phone.

Wightman ONE

Calls can be programmed to ring at several numbers such as your mobile, home phone, or office extension, or to ring simultaneously at each location.

You have the flexibility of setting and removing the programming yourself.

Text to landlline Messaging

Ability to send text messages from a mobile phone to a landline phone. The text messages are converted into voice messages.

Ability to facilitate better communication for persons who are visually impaired.

Voice Dialling

Customer can make a call by simply speaking the name or number of the person they are trying to reach.

Commonly-used method for persons who are visually impaired as it does not require use of vision.

Voicemail To Email

This is included as part of Wightman's Call Answer feature.

Sends a copy of any voicemail message you receive to your email address in the form of an audio file.

Operator Assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for the customer, free of charge. The surcharge for operator assisted long distance calls is also waived.

Assistance from operators to place local calls and navigate Interactive Voice Response (IVR) systems for the user.

Free Directory Assistance

If eligible, the customer may be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion charges.

Eligible customers are exempt from paying Directory Assistance Call Completion charges.

National Do Not Call List 

Reduces unsolicited/ telemarketing calls. 

Helps streamlining your calls and potentially improving overall experience.

Accessible Locations

Our service locations are accessible for customers with disabilities.

Easy access to entrance, customer service area, and showrooms.

Customer Service

Our Customer Service can be contacted by phone, email, IM or by mail.

A variety of methods to communicate with customer service that is more accessible.

Flexible Option Plans 

Variety of service plans and features available that can be tailored to suit customer needs.

Allows customer the flexibility to create a plan that includes features which improve the accessibility of their device.

COGNITIVE:

Service Feature: Service Description: How Service Improves Accessibility:

Call Display 

Allows the user to see the caller’s name or phone number before they answer.

Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish.

Call Answer

Allows the user to have all calls automatically answered and records a message for incoming calls when you are not available to answer.

Access your call answer messages with audio output through any computer with internet on your phone.

Wightman ONE

Calls can be programmed to ring at several numbers such as your mobile, home phone, or office extension, or to ring simultaneously at each location.

You have the flexibility of setting and removing the programming yourself.

Messaging

Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.

Commonly-used method of communication for persons who are deaf, deafened, hard-of-hearing, or speech-impaired as it does not require use of hearing or speech.

Automatic Recall

Allows user to see the number of the most recent incoming call with the option dial that number.

Feature is helpful for those with hearing, speech-related and cognitive disabilities; does not require use of hearing or speech.

Voicemail To Email

This is included as part of Wightman's Call Answer feature.

Sends a copy of any voicemail message you receive to your email address in the form of an audio file.

National Do Not Call List 

Reduces unsolicited/ telemarketing calls. 

Helps streamlining your calls and potentially improving overall experience.

Accessible Locations

Our service locations are accessible for customers with disabilities.

Easy access to entrance, customer service area, and showrooms.

SMART Hub (Self Serve)

Allows customer to manage their account on the go using the Web browser on their mobile phone.

Makes it easier for customers to manage their account on their own, and lessens the need to contact customer service.

Customer Service

Our Customer Service can be contacted by phone, email, IM or by mail.

A variety of methods to communicate with customer service that is more accessible.

Flexible Option Plans 

Variety of service plans and features available that can be tailored to suit customer needs.

Allows customer the flexibility to create a plan that includes features which improve the accessibility of their device.

PHYSICAL / MOBILITY:

Service Feature: Service Description: How Service Improves Accessibility:

Call Display 

Allows the user to see the caller’s name or phone number before they answer.

Provides a visual indication that someone is calling.

Call Answer

Allows the user to have all calls automatically answered and records a message for incoming calls when you are not available to answer.

Access your call answer messages with audio output through any computer with internet on your phone.

Wightman ONE

Calls can be programmed to ring at several numbers such as your mobile, home phone, or office extension, or to ring simultaneously at each location.

You have the flexibility of setting and removing the programming yourself.

Text to landlline Messaging

Ability to send text messages from a mobile phone to a landline phone. The text messages are converted into voice messages.

Ability to facilitate better communication for persons who are visually impaired.

Voice Dialling

Customer can make a call by simply speaking the name or number of the person they are trying to reach.

Commonly-used method for persons who are visually impaired as it does not require use of vision.

Voicemail to Text

Ability to have voice messages converted into text messages on the user’s mobile phone. Supports both English and French.

Turns an unreadable voicemail into text format for people who are deaf, deafened, hard-of-hearing, or speech-impaired.

Voicemail To Email

This is included as part of Wightman's Call Answer feature.

Sends a copy of any voicemail message you receive to your email address in the form of an audio file.

Operator Assistance

If eligible, operators can place local calls and navigate Interactive Voice Response (IVR) systems for the customer, free of charge. The surcharge for operator assisted long distance calls is also waived.

Assistance from operators to place local calls and navigate Interactive Voice Response (IVR) systems for the user.

Free Directory Assistance

If eligible, the customer may be exempt from paying local and long distance Directory Assistance and Automatic Directory Assistance Call Completion charges.

Eligible customers are exempt from paying Directory Assistance Call Completion charges.

National Do Not Call List 

Reduces unsolicited/ telemarketing calls. 

Helps streamlining your calls and potentially improving overall experience.

Accessible Locations

Our service locations are accessible for customers with disabilities.

Easy access to entrance, customer service area, and showrooms.

Customer Service

Our Customer Service can be contacted by phone, email, IM or by mail.

A variety of methods to communicate with customer service that is more accessible.

Flexible Option Plans 

Variety of service plans and features available that can be tailored to suit customer needs.

Allows customer the flexibility to create a plan that includes features which improve the accessibility of their device.