Job Classification: Permanent, Full-time
Department: Network Operations
Direct Report: Manager, Network Operations
Location:This is an in-office role based out of one of the following Wightman locations:
• 58 14th Avenue, Hanover, ON *Preferred location*• 490 St Andrew St W, Fergus, ON• 587 Huron St, Stratford, ON
About the RoleWe’re looking for a Network Analyst to join our growing team. This in-office role is essential to the day-to-day operations of our network infrastructure. Reporting to the Manager of Network Operations, you’ll help monitor, maintain, and expand our core network systems, troubleshoot incidents, and provide Tier 3 technical support.You’ll play a key role in keeping our systems running smoothly, participating in network projects, maintenance activities, and responding to escalations. You should be a strong team player, analytical thinker, and committed to delivering excellent customer service.This position involves primarily office-based work, with occasional travel within our service area and limited field work. Participation in a rotating on-call schedule is required.
Key Responsibilities
• Adhere to all health and safety policies and procedures.• Understand and support departmental and corporate performance metrics.• Collaborate with team members to manage daily operational responsibilities.• Respond to network events and alarms; troubleshoot and resolve issues promptly to meet service level objectives.• Conduct audits and monitoring related to network capacity and service performance.• Install, configure, and test networking hardware to meet internal standards.• Execute scheduled maintenance work and adhere to change management protocols.• Participate in after-hours maintenance windows and on-call rotation.• Test and validate new products against corporate requirements.• Maintain and update network documentation and diagrams.• Administer and support corporate LAN/WAN environments, including workstations and peripherals.• Operate company vehicles safely and according to policy.• Perform other duties as assigned based on business needs.
Qualifications
• Post-secondary education in Networking, Telecommunications, or Electronics.• Industry certifications such as Juniper JNCIA or Cisco CCNA (or higher) are required.• Strong understanding of networking protocols including TCP/IP, VoIP, IPTV multicast, and QoS.• Experience in telecom/networking roles is essential.
Additional Assets:
• Experience with Unix/Linux and Windows systems administration.• Familiarity with FTTH, DSL, and Adtran hardware.• Knowledge of Metaswitch or similar voice switching platforms.• Understanding of LTE, HSPA, and other cellular technologies.• Experience with SNMP and network monitoring tools.• Scripting experience (Python, Bash, Perl, Expect) is a plus.• Hands-on experience with –48VDC telecom power systems is beneficial.• Valid G-class driver’s license with a clean driving record and willingness to travel as needed.• Must be a strong team player with excellent communication and troubleshooting skills.
Work Conditions
• Some physical activity required: lifting, bending, kneeling, and extended periods of sitting.• Occasional outdoor work in varying weather conditions.• Travel for training may be required, including destinations outside of Canada.• Participation in 24/7 on-call rotation (one week at a time); after-hours support may be required.
How to ApplyTo be considered for this opportunity, please send your resume and cover letter to:
• HR at [email protected]
Wightman is an equal opportunity employer. We thank all that express interest in joining our team, however only those candidates selected will be contacted regarding additional assessment stages.
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