Field Operations Manager

Job Type: Full Time

Location: Corporate Office in Clifford, Ontario

Description

Who are we

Wightman is seeking applications from energetic, highly motivated individuals to become part of our team. Wightman is a successful, fast-paced, and dynamic organization, with a positive, team-oriented work environment. We offer competitive compensation including a comprehensive and unique benefits package. Leverage your knowledge with a local technology leader in the telecommunication industry.

The Opportunity

Reporting to the VP of Operations, the Manager – Field Operations is responsible for the service technicians performing installation and repair of Wightman’s products including Telephone, Internet, TV and Business Solutions. The role will provide leadership across areas such as: customer service, technical skills, health & safety and adherence to the daily protocol of the department.

What you will do

  • Lead, mentor and manage the Field Operations Technician team to create a customer-centric culture while encouraging growth and career advancement opportunities.
  • Proactively demonstrate Federal and Ontario Health and Safety work safe practices to foster the safest work environment possible.
  • Organize regular team meetings to review tickets, projects, changes, training, and any policy changes/concerns
  • Define, measure and report on key performance indicators for internal and external service level agreements and drive continuous improvement within the team and its associated functions.
  • Review and provide guidance with team members and upper management on new products and procedures
  • Work in constant collaboration with peer managers and departments in the delivery of customer service orders, trouble ticket response and achieving their goals and continuous improvement initiatives.
  • Attract, retain, develop, and motivate staff leveraging Wightman’s Vision, Mission and Values

What you will bring to the team

  • Expertise including but not limited to leadership, time management, project management, strong organizational and communication skills, training, coaching, and mentoring
  • Customer-focused drive with a desire to resolve problems while maintaining focus on productivity, efficiency, and quality
  • A motivated self-starter who is well organized and adaptable to change
  • Excels under pressure while maintaining a high level of professionalism, patience, and understanding
  • Ability to create an environment which represents Wightman’s Vision, Mission, and Values, through leading by example
  • Experience in telecommunications considered an asset.

Working Conditions

  • Work varies between both an office and field environment
  • Must have a valid driver’s license with a clean abstract.
  • Must be willing and able to travel within the Wightman serving territory.
  • Work hours may include evenings, weekend and a requirement to be available for emergency call support within the department and also in support of other departments as needed.

How To Apply

To be considered for this opportunity, please forward your resume and accompanying cover letter to: [email protected]

Closing date February 3, 2023 @ 4 PM.

Wightman is an equal opportunity employer. We thank all that express interest in joining our team however only those candidates selected will be contacted regarding additional assessment stages.

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