We are seeking a motivated and customer-focused Customer Service Representative to join our Customer Care team. As part of our team, you will answer requests and enquiries from drop in customers and inbound Customer calls and emails. The ideal candidate will have excellent communication and people skills to handle orders and inquiries from our future and existing customers.
Key Responsibilities
• Greet customers in person, on the phone, and within email communications in a professional and friendly manner.
• Answer all customer inquiries regarding pricing, their statements, pending orders or any general inquiries and take the opportunity to upsell our services to existing customers.
• Provide information to perspective new customers on our core services such as telephone, internet, television or mobility service.
• Schedule installations with our Field Technicians by reviewing the next available day/time coordinating what works for the customer.
• Manage work queue on a daily basis.
• Contact customers to schedule appointments as needed.
• Perform audits on any of services as required.
• Provision all new mobility sales as quickly and efficiently as possible.
• Communicate with other Customer Care Representatives and other departments regarding the status of orders either by phone, email or using a chat program.
• Produce daily, weekly, or monthly reports for Management, Departmental and Company updates.
• Work with Accounts Receivable and Marketing on Customer communications.
• Assist with returned equipment and new equipment and sales office inventory processing as required.
• Complete any other tasks as requested.
Qualifications
• Experience: Experience in a call center environment, preferably within the telecommunications industry.
• Education: High school diploma required. Post-secondary education in business, sales or marketing would be considered an asset
• Technical Skills: Ability to learn and use internal programs and procedures to activate service for a new customer. Proficiency Microsoft Office tools.
• Communication Skills: Excellent verbal and written communication skills, with professional etiquette.
• Organizational Skills: Strong time-management skills with the ability to prioritize multiple tasks and manage a large volume of accounts efficiently.
• Problem-Solving & Analytical Skills: Ability to identify client needs, offer creative solutions, and resolve any challenges or obstacles that may arise.
• Customer-Centric Mindset: A passion for delivering exceptional customer service and ensuring customer success, with a focus on building long-term, mutually beneficial relationships.
Why Join Us:
• Career Growth: Be part of a growing team with opportunities for career advancement and professional development.
• Competitive Compensation: Enjoy a competitive salary with performance-based incentives and recognition for your contributions.
• Dynamic Environment: Join a fast-paced, supportive team in the telecommunications industry, where innovation and customer success are at the heart of what we do.
If you would like to be considered for this opportunity, please submit your resume no later than Friday, January 24th, 2025, to [email protected]
While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted.
Wightman is an equal opportunity employer.