Lost Internet Connection: Checking Your Network Status

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Lost Internet Connection: Checking Your Network Status

 

If you’re looking to resolve your lost internet connection issue, here are some of our troubleshooting tips.

Is there anything more frustrating than losing your internet connection? We think not! Chances are that you rely on your internet to work from home, watch your favourite shows, and keep in touch with your loved ones.

There are 3 main probable causes of a lost internet connection:  your computer, the router, or your internet provider. In the guide below, we provide some suggestions on how you can determine the problem and restore your internet connection.


Try Another Device or Website
Start by checking whether the problem is only on one single device. You can easily do this by confirming if other devices on your network can connect to the internet. This ultimately helps you narrow down the problem.

Start by checking whether the problem is only on one single device. You can easily do this by confirming if other devices on your network can connect to the internet. This ultimately helps you narrow down the problem.

If you are having a problem loading a particular site, try visiting another website. If the problem is the one website, you might have to wait for them to fix things on their end. You can also visit https://downdetector.ca to see if other users are having the same problem.

 

Check Your Wi-Fi Settings
Check the Wi-Fi icon on the bottom-right corner of your computer, or the top right of your mobile device or tablet. Is it there, or can you see an icon of the globe in its place? Ensure you have connected to the right network using the correct password. Make sure you disconnect and reconnect again to be sure.

Right-click on the network icon and select Troubleshoot problems to diagnose the issue. In most cases, you can correct the network problem by resetting the router. Don’t worry, if you’re unsure how to navigate this yourself Contact Us and we will walk you through it.

 

Run a Malware Scan
Malware on your device can cause problems with your internet connection. Ensure you run a malware scan on Windows or Mac using Malwarebytes or Windows Defender, just to rule this problem out.


Check The Router Lights
Checking the status lights on the front of your router is the easiest way to see if there are any issues. The lights usually have different labels depending on the model of the router.

 

Power – this shows that your router has power. If NO lights are on your router, check to ensure it is plugged in to a working outlet, and try moving it to a different location, where you are sure there is power.

 

WAN Light - This light shows that your router is connected to the internet and has a working internet connection. If no light is present, make sure that your cable from the wall to the device is connected securely at both ends. Try swapping the cable from end to end, as this can sometimes restore a lost internet connection.

 

2.4 and 5g Lights- These lights, which are typically flickering, show that your Wi-Fi network is enabled and transmitting data. If neither is on, check to see if the Wi-Fi button on the router is pushed on.

 

Restart your Router
Restarting the router works for many different internet connection issues, and here's how you can do this:

1. Disconnect the power cord from the back of the router
2. Wait at least 30-40 seconds for the connection to timeout
3. Plug the power cord into the router
4. Watch the lights. The connection light normally blinks several times before turning on.
5. The other lights will turn on.

After all the lights are on, test the internet connection again.

 

Let Us Keep You Connected!

Whether you need your internet for work or leisure, we are here to keep you connected. We have various packages with internet speeds of up to 1Gb. What are you waiting for? Contact us for the ultimate internet connection!