The Wightman commitment to privacy

At Wightman, we know you are the reason we are in business. Our longstanding commitment to safeguarding your right to privacy is the reason for our reputation as a leader in the protection of customer privacy.

Each year, we ensure that our employees sign a code of business conduct that requires the safeguarding and proper use of personal customer information. We also place strict controls on the protection and use of personal information within our systems and websites and ensure that our employees are trained to respect our privacy at all times.

The Wightman Customer Privacy Policy and the Wightman Code of Fair Information Practices spell out the commitments of the Wightman companies and the rights of customers regarding personal information. They also comply fully with the Personal Information Protection and Electronic Documents Act, which came into effect on January 1, 2001.

Policy applies to Wightman companies

The Wightman Privacy Policy applies to all Wightman Companies and registered trade names, including Wightman Telecom, Wightman Telecom Ltd., Wightman Internet Ltd., Wightman Communications Ltd., also offering services under the name of Wightman Security, 512561 Ontario Ltd. operating as Wightman Contracting, Maitland Cable TV Ltd. (provider of Cable TV services), and Wightman Holdings Inc.

In addition to the Wightman Privacy Policy, Wightman may also be subject to the requirements of applicable legislation, tariffs and regulations, and the orders of any court or other lawful authority.

Any time you do business with any of these companies, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in the Policy and Code.

Employees and agents

The Wightman Code of Fair Information Practices also governs the behavior of our employees and agents acting on our behalf. All of our employees who have access to personal information have been trained in the handling of such information. And, new employees receive training on privacy as a fundamental part of their initial company training. All of our employees must review and commit to the Wightman Code of Fair Information Practices annually.

Personal Information

Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. Publicly available information, such as public directory listing of your name, address, telephone number, and electronic address, is not considered to be personal information

Collecting information helps us serve you better

Wightman collects personal information only for the following purposes:

  • To establish and maintain responsible commercial relations with you and provide you with ongoing service;
  • To understand your needs and eligibility for products & services;
  • To recommend particular products & services to meet your needs
  • To develop, enhance, market or provide products and services;
  • To manage and develop Wightman’s business and operations, including personnel and employment matters; and
  • To meet legal and regulatory requirements.

Your personal information will not be used for any other purpose without your consent.

Sharing information among the Wightman Companies helps us to understand your complete feeds

Wightman collects personal information only for the following purposes:

  • To establish and maintain responsible commercial relations with you and provide you with ongoing service;
  • To understand your needs and eligibility for products & services;
  • To recommend particular products & services to meet your needs
  • To develop, enhance, market or provide products and services;
  • To manage and develop Wightman’s business and operations, including personnel and employment matters; and
  • To meet legal and regulatory requirements.

Your personal information will not be used for any other purpose without your consent.

Other parties with whom we may share personal information

While our policy is not to provide personal information to any party outside of Wightman companies, there are certain limited circumstances outlined below, in which it is necessary to do so. When we provide personal information to third parties, we provide only that information required in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:

  • An agent acting on behalf of Wightman, such as a company hired to perform Customer billing, installation, and maintenance on our behalf;
  • Another communications service provider, in order to offer efficient and effective communications services (e.g., to provide wireless service while roaming in another company’s coverage area);
  • A collection agency, for the express purpose of the collection of past due bills;
  • Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and
  • Emergency service, in emergency situations.

Questions or Concerns

All feedback is considered confidential and anonymous submissions will be respected. Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.

The Office of the Privacy
Ombudsman

100 Elora St. N, Clifford, ON N0G 1 M0

POBOX 70

[email protected]
1-888-477-2177

The Privacy Commissioner
of Canada

112 Kent St. Ottawa, ON K1A 1H3

1-800-282-1376

Commission for Complaints for
Telecom-TV Services

www.ccts-cprst.ca

1-888-221-1687

The Office of the Privacy
Ombudsman

100 Elora St. N, Clifford, ON N0G 1 M0

POBOX 70

[email protected]

The Privacy Commissioner
of Canada

112 Kent St. Ottawa, ON K1A 1H3

1-800-282-1376

Commission for Complaints for
Telecom-TV Services

www.ccts-cprst.ca

1-888-221-1687

Wightman code of fair information practices

Summary of principles

  • Accountability: Wightman is responsible for personal and customer information under their control and shall designate one or more persons who are accountable for compliance with the following principles.
  • Identifying purposes for collection of customer information:
  • Wightman shall identify the purposes for which personal information is collected at or before the time the information is collected.
  • Obtaining consent for collection, use, or disclosure of personal information:
  • The knowledge and consent of a customer or employee are required for the collection, use, or disclosure of personal information, except where inappropriate.
  • Limiting collection of personal information: Wightman shall limit the collection of personal information to that which it is necessary for the purposes identified. Wightman shall collect personal information by fair and lawful means.
  • Limiting use, disclosure, and retention of personal information: Wightman shall not use or disclose personal information for purposes other than those for which it is collected, except with the consent of the individual or as required by law. Wightman shall retain personal information only as long as necessary for the fulfillment of those purposes.
  • Accuracy of personal information: Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
  • Security safeguards: Wightman shall protect personal information by security safeguards appropriate to the sensitivity of the information.
  • Openness concerning policies and practices: Wightman shall make readily available to customers and employees specific information about its policies and practices relating to the management of personal information.
  • Customer and employee access to personal information: Wightman shall inform a customer or employee of the existence, use, and disclosure of his or her personal information upon request and shall give the individual access to that information. A customer or employee shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
  • Challenging compliance: A customer or employee shall be able to address a challenge concerning compliance with the above principles to the designated person or persons accountable for Wightman’s compliance with the Code.

We’re just a call away

Customer Service

[email protected]

1-888-477-2177

Mon – Fri: 8AM – 7PM

Sat: 10AM – 4PM

Technical Support

1-877-327-4440

24/7

365 days a year

Corporate Address

100 Elora St. North

PO BOX 70

Clifford, ON N0G 1MO