Android
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button
Make sure you have a network connection.
Go to Settings → Connections → Data Usage and make sure Mobile Data is checked and there is not a data limit blocking you.
Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Settings → Connections → Mobile Networks → Access point names
2) If an APN name exists, the blue dot beside the name means it is enabled. If the circle is empty, tap on it to turn it blue. If no APN exists tap on the Add symbol at the top right to add a new APN. If one does exist tap on the name to check the settings.
• Name field: ‘Wightman’
• APN field: ‘wap.wightman’
• Proxy, Port, Username, Password: Leave blank.
• Server field: Leave Blank
• MMSC field: https://mms.wightman.ca
• Multimedia Proxy/Port: Leave Blank
• MCC: 302
• MNC: 940
• Authentication type: Leave Blank
• APN type: Internet + MMS (please note, there should be 3 options when tapping on this, if a text box appears please leave blank)
• APN Protocol: IPv4
• APN roaming protocol: IPv4
• Bearer: Leave blank
• Mobile virtual network operator type: leave blank
3) Press the Home button to go back to the main screen.
Reboot your phone.
4) If all above troubleshooting fails, please call our tech support team 1.877.327.4440 to further diagnose the issue. Available 24 hours a day, 7 days a week, 365 days a year.
iOS (Apple)
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button.
Make sure you have a network connection.
Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Tap on Settings.
2) Tap on Cellular.
3) Tap on Cellular Data Options.
4) Tap on Cellular Network.
5) Data APN should be ‘internet.wightman’ MMSC should be ‘https://mms.wightman.ca’. If this information not entered, tap area and enter settings. Tap on top left corner arrow to save settings.
6) Tap Home to go back to main screen.
7) Reboot your phone.
If all above troubleshooting fails, please call Technical Support at 1.877.327.4440 and we can further diagnose this issue.